Contact Details

Company:   CBAY CO. LIMITED
Trademe Store:   Thanksgiving
Service Address:   81C Cryers Road, East Tamaki, Auckland
Phone:   09 2652777
Mobile/Text:   021 2318155

About the Store


The Thanksgiving Team provides to our valued customers a big range of imported products with unbeatable price and customer service, brand electronic devices, iPhone and iPad cases and accessories, musical instruments, office furniture & equipment, outdoor & leisure items, sports items, trampolines, tools and toys, to name just a few. We specialize in the sale of new and refurbished brand electronics at the best possible price. Some of them are liquidation, closeout or overstock merchandise that we are able to buy at excellent discounts from our overseas suppliers and pass on the savings to our customers.

The Thanksgiving Team's Favourite Quote: HE restores my soul--Psalms 23:3

Hours of Service:
Monday to Friday  12.30pm – 4.30pm
Weekends & Public Holidays:  Closed

Customer Service:
We have a large customer base with excellent customer service. 100% customer satisfaction is our goal and we will make every reasonable effort to ensure that your purchase is to your satisfaction.

We reply to all emails and questions on Trademe usually within 24 hours. Due to the large number of emails and questions we receive, our response may take up to 48 hours.

Store Policies


Payment:
Internet Banking / Direct Credit: Full payment Instructions are automatically sent to all winning bidders via email within a few minutes after the auction closes and we request that payment be made within 5 working days, unless otherwise agreed.

Credit Card via Trade Me Pay Now: Available for purchases under the value of $3000.

Pickup:
Cash or EFTPOS is available.
Collections can be made during our open hours stated above.

Deliveries:
All purchases are dispatched the same day or on the next working day once payment has been sighted. The Track and Trace number will be provided via automated email on the evening of the day it is dispatched. Most of the items would be delivered overnight except in such a peak season as Christmas, and it might take longer for rural delivery. If delay happens to your parcel, please contact your local courier with the tracking number we provide.

All items will be automatically insured against damage in transit and signature on delivery is required. We strongly encourage our customers to check the package and the product(s) against any damages in transit on delivery before your signing to accept the delivery of the item(s). Report of such damages must be made via email within 48 hours of delivery. We reserve the right to refuse claims that are made beyond 48 hours.

Warranty:
We provide a standard 30 day Return to Base Warranty for defects or malfunction for all listings that do not include any warranty information. We strongly advise you that you read each listing carefully as the warranty terms on each item may vary.
  • It is the buyer's responsibility to check and report any damage or DOA (Death on Arrival) condition problem via email within 48 hours upon receiving the item. Photos or other forms of evidence may be requested as proof of damage. In case of damage in transit, the original package such as the courier satchel/ticket, the boxes and/or cartons must be returned together with the product(s) for investigation in order to make claims.
  • Warranty is not transferable beyond the original buyer.
  • Trademe auction numbers or invoices may be required as proof of purchase.

Exchange/Replacement/Refund:
    In case of return for exchange or replacement, the buyer is responsible for sending back the faulty product to us at the buyer's cost of postage, and communication must be made with us for approval prior to returning. Returns must be made within 7 days with all the accessories in the original packing materials, cartons and boxes. Refunds will be offered only when a replacement or repair is not applicable. Courier/freight charge is non-refundable in any case.
  • The buyer is responsible for the return cost of faulty/damaged items under warranty.
  • Our company is generally responsible for sending the replacement to the buyer. However if the returned item is tested and found not faulty, the item will be sent back at the buyer's cost.
  • If a refund is provided, a 10% restock fee may be required. Refunds will not be provided in the following cases: the item has been used, or the buyer simply changes his mind, or the item is not what you expected. We strongly suggest you make your bidding/purchasing carefully.

Feedback
We will place feedback on all completed auctions after your packages dispatched. If you have ANY issue with your purchase at all, we are happy to provide a remedy. Please contact us first before placing neutral or negative feedback that does not help resolve an issue or fix anything whereas an email communication will.

Disclaimer and Limitation of Liability
Although every effort will be made to ensure the information on this website is kept up-to-date and accurate, we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on TradeMe or call and one of our staff members will be pleased to assist.

In no event shall The Thanksgiving Team(Cbay Co. Ltd), or its shareholders and/or officers be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.
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