Terms of sale
Returns of Goods for Credit or Refund (unused product)
Goods supplied by the seller may be accepted for return within 6 months of the date of supply subject to the following:.
Goods must be returned, at the buyer's expense, unused in their original packaging, into the seller's store.
The buyer must provide proof of purchase. Acceptance of the goods is conditional on an assessment to determine they are undamaged, and in good working order.
Upon acceptance of the return, the buyer may elect to receive a store credit for the full amount of the purchase price paid or a cash refund equal to the purchase price less a restocking fee of 15%.
Seller's Liability and Maintenance Guarantee
The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which there are required and the seller is under no liability if they are not.
Subject to clause 7.3 the seller's liability in respect of any defect or failure of the goods or for any loss, injury or damaged attributable there to is limited to the extent of clause 7.4. The seller shall not be liable to the buyer or any third party whether in tort or contact or in negligence or otherwise for any direct or consequential loss or damage attributed to defects in the goods nor in respect of conditions or warranties whether expressed or implied by statute or at common law or otherwise.
Where the buyer does not acquire the goods or hold itself out as acquiring the goods, for the purposes of a business then these conditions must be read subject to the provisions of the Consumer Guarantees Act 1993 which shall have full force and effect notwithstanding any contrary or inconsistent provision in these conditions. The Consumer Guarantees Act 1993 will NOT apply if the buyer acquired, or held itself out as acquiring the goods for the purposes of a business.
The goods are warranted against faulty workmanship or materials for 12 months from the date of purchase. Within the specified period the seller or its agents will repair or replace (at their discretion) any defect due to faulty workmanship or materials. This warranty shall not be valid if, having detected a fault, the user continues to operate the equipment. This warranty does not apply to any part of the goods which have been subject to misuse, neglect, alteration, incorrect installation, accident and to damage caused by transportation, flood, fire or acts of God. The seller's liability under this warranty is limited to repairing or replacing a part(s) without charge. The warranty is dependent upon the seller's inspection (or in the case of an electric motor the inspection by an electrical appliance serviceman nominated by the seller) to determine the defect in workmanship or materials. Goods returned to the seller for inspection, credit, refund, warranty or repair shall be delivered at the buyer's expense. The buyer must ensure that appropriate overload protection is installed when using electrical equipment supplied by the seller.
The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.
Payment must be made within 5 days of purchasing goods. Payment can be made by direct credit, VISA or Mastercard. We do not accept cheques, Amex, Diners or CRT cards. Please ensure you include the auction number reference when making payment.
Emails, questions and queries will be answered between Monday – Friday 8.30am – 4.30pm.If you do not receive a response within 2 working days please check your junk box, spam and popup filters before contacting us.
All goods should be shipped within 2 days of confirmation that payment has been received. You should receive an email message advising that your goods have been shipped. Delays can occur during peak times such as Christmas and long weekends – please be patient. NOTE: We cannot deliver to postal boxes.