About the Store
Monday to Friday: 8am – 5pm
Saturday, Sunday & Public Holidays: Closed
All emails, questions & queries will be answered between Monday – Friday 8am – 5pm. Due to the volume of emails our reply may take up to 24 hours. In the event that you have not received a response within this time-frame then please check your junk or spam email folders.
All courier deliveries are generally sent the same or next working day once payment has been sighted and not prior, however delays can occur during courier peak times (e.g. Christmas) or for any unforeseen events (weather/road closures).
Deliveries are dispatched via courier and require a signature on arrival. If no-one will be present to sign for the delivery (usually between 8am-5pm Monday-Friday) then please have the goods addressed to your place of work, otherwise you will be expected to chase up the courier (card to call). Track & Trace numbers will be supplied via automated emails. Courier fees include quality packaging & are combinable where possible on application.
Payment instructions are automatically sent to all winning bidders shortly after the auction closes. We ask that payment is made in full within 7 working days. Please ensure that you include the exact auction number on all deposits to assist us in easily allocating payments and avoid confusion / delays. It may take up-to a couple of days for your payment to appear at our end if you don’t deposit via ANZ.
Wavetech is a GST registered company and invoices are provided on all sales.
Please view our feedback. It gives good assurance of our customers' opinions of our standard of service. We will place feedback on all completed auctions. If you are satisfied with your purchase we would appreciate you doing the same.
Please email or call us to resolve any dispute prior to posting a negative or neutral feedback. Negative feedback does not help resolve an issue whereas a phone call or email will.
Please remember that Wavetech does not make the actual delivery!
Under no circumstances will we pass your details on to a third party, and all information supplied to Wavetech is considered private and confidential.