About the StoreW.M.S is an NZ Register Company which is Auckland based and seller of a wide range of motorcycle parts and accessories. Such as Fairings / windscreens / mirrors / indicators / mufflers / discs / levers / rear sets / seat cowls etc ……
Our overriding goal is to make our customers feel comfortable and satisfied with your purchasing experience in our store. Our commitment to sale quality products, the entire premise of our store is based upon your ability to come in, touch, feel, experiment, ask, and discuss your needs without sales pressure. Customer satisfaction is second to none.
Store PoliciesCUSTOMER SERVICE
W.M.S will provide you with excellent customer service. If you have a question or queries, please do not hesitate to contact us before placing neutral or negative feedback. Most concerns can be resolved quickly to everyone’s satisfaction.
You will be sent an email straight after the auction with payment details and instructions we accept:
- Pay now
- Credit card (3% extra will be charged)
- Bank deposit (ASB : 12-3233-0383624-00 Macro Import Ltd )
All prices are GST inclusive and GST invoices are available on request.
- Pickup is available for all auctions.
- We accept Cash/Eftpos/Visa or Master card if pick up from our store.
- Your Trademe name and the auction number will be required when you collect the goods if you have won the auction from Trademe.
- PO BOX address is not available for courier service as the courier companies only accept the physical address.
- Most freight is transported through Castle Parcels Couriers / Post Haste Couriers / PBT Couriers / NZ post (envelope only). Please email us if your parcel has not arrived within the allocated times.
- The Track and trace number will be send to you by E-mail once the parcel departure.
- We offer combined shipping on multiple auction wins.
- We do ship to Australia on request, please ask for prices.
Damages or Loss in Transit
Claims for damage or loss in transit must be made against Castle Parcels Couriers / Post Haste Couriers / PBT Couriers / NZ post directly. We cannot accept liability for goods damaged or lost in transit however details of any claim should be advised to us immediately.
7 Day Money Back Policy
In order to receive a refund, purchased item must be brand new and unused. The packaging and all of the contents must be returned. Item can only be refunded if purchased 7 days or under date of purchase on receipt. ALL items will need to be assessed BEFORE a refund is issued. Refunds will also be exclusive of shipping costs. 7 day money back warranty is not a trial period, we will not refund any items that have been used, and we will only refund items in original, perfect condition. We reserve the right to refuse the refund of a product if we feel it does not meet these criteria.
W.M.S will fulfill all of our obligations under the Consumer Guarantees Act 1993.
All our products carry a standard 1 year warranty, unless specified on the auction.
Our warranty is a RTB (Return to Base) warranty. Faulty Items need to be returned to us in order for us to forward the item to our service department for assessment.
Our policy dictates that all items will be repaired if possible. If repair is not possible a replacement will be provided. If we cannot replace or repair the item we will only then issue a refund.
Our warranties are covered by our own service department where possible. If our service technicians are unable to fix a fault, we send the goods off to a 3rd party for repairs.
If an item is returned for repair and there is no fault found, assessment fee may incur and shipping costs will be added to this.
The warranty covers manufacturing faults or defects only. It does NOT cover liquid damage and/or impact damage, or external forces. External forces include opening the device, modifying the device etc.