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pay now
pay now allows you to pay instantly for your purchases by credit or debit card on trade me, with all details on one screen. whe...
pay now terms and conditions
these terms and conditions were last updated on 21 february 2017. background 1.1 these are the terms and conditions on whi...
Important pay now facts for sellers & faqs
important facts you need to send the goods within 3 days of receiving payment notification from us. you cannot charge extra...
Export pay now & afterpay account to a file
you can export data from your account to a file. to do this, click the export link near the bottom of the pay now and afterpay a...
pay now update - december 2013
back in july we rolled out a new one-step process for buyers on multiple-quantity listings (mqls) that offer pay now as one of t...
About pay now
pay now allows you to accept credit card payments for trade me sales. how it works once you are registered for pay now...
pay now
Buy now
buy now allows the seller to specify a fixed price for the auction at which they are willing to sell the item immediately (this...
Buy now price
buy now allows sellers to set a price for which they are willing to sell the item for immediately. sellers who are authenticate...
Bidding and buy now
payment options
payment and exchange of the goods must be arranged between the buyer and the seller. once contact has been made, there are sever...
Contacting the buyer and arranging payment
if your listing has reached reserve, you and the highest bidder will both be sent emails with each other's email address. you sh...
payment options
payment options offering payment options gives buyers the flexibility to pay in a way that suits them. bank deposit and pay n...
Setting up payment instructions
you can set up a payment instructions template to send to the winners of your listings. typically, your payment instructions sho...
payment disputes
the bank may reverse a payment if a buyer successfully disputes that they were not responsible for a charge on their card. in th...
Setting up automatic payment instructions
if you choose to offer direct bank payments on your listings, we recommend setting up automated payment instructions. this saves...
Saving payment card details
when you top up your trade me account or make a payment using pay now, you have the option of saving your credit or debit card d...
Services payment advice
if you're hiring a service through our services category, please read the tips below.  we also encourage you to review the serv...
payment not credited to your account
Refund accidental payment
if you’ve made an accidental payment to your trade me account and need it refunded, we can refund this for you. credit or deb...
paying for imported goods
payment and shipping details should be agreed upon in advance and confirmed in writing. do not use instant cash transfer serv...
payments & your account
Shipping options
making your shipping options clear is important and helps buyers make an informed decision. correctly specifying your shipping...
Becoming authenticated
we recommend that members become authenticated to prove they are serious about trading. you must be authenticated to sell. authe...
Terms and conditions
Top seller programme
top sellers save 15% on success fees, high volume listing fees, gallery, feature, feature combo and super feature promotional ex...
Multiple-quantity listings - faqs
multiple-quantity listings (mqls) are designed to give you an easier and smarter way to sell one or more of the same product on...
How multiple-quantity purchases work
the new and improved multiple-quantity listings let you list up to 1,000 units in the one listing. to ensure that each purchase...
How to tell if a website is secure
website security keeps your information safe website security is all about keeping your personal information safe, such as cont...
Drop shipping terms & conditions
these terms apply to domestic sellers who have been approved for drop shipping in writing by trade me, and apply in addition to...
Shopping cart
welcome to trade me’s shopping cart. below is some information you may be interested in.the cart can only be used for listings w...
Ping direct debit terms and conditions
conditions of instruction to accept direct debits the initiator: 1.1. may initiate a direct debit on my/our account w...
Buyer protection policy
trade me buyer protection we want to make sure our members have a safe and great trading experience. buyer protection can he...
Afterpay terms for trade me sellers
background 1.1 these afterpay terms for trade me sellers (“terms”) are the terms and conditions on which tr...
Trade me shopping spree promotion ts & cs
prize draw terms and conditions acceptance of terms: the “win one of five $2,000 trade me shopping sprees” promotion (“prom...
Faqs - unlimited free shipping
we're always looking for ways to improve trade me for our members, so just in time for christmas shopping we are piloting an unl...
Afterpay faqs for buyers
how does afterpay work? where available, you can choose afterpay to purchase an item using your debit or credit card and pay it...
Terms and conditions
terms and conditions welcome to trade me, new zealand's own online tradin...
How does your money get refunded?
if we decide to refund you under buyer protection, your money will usually be returned to the source (either your card, bank acc...
What is buyer protection?
buyer protection is a new initiative to help buyers on those very rare occasions when a trade doesn’t go as planned. in a nut...
Why is it good for sellers?
consumers are more likely to make a purchase when they feel safe – that’s why we’ve introduced buyer protection for purchases ma...
What else does it mean for sellers?
if you’re an ‘in trade’ seller, you’ll already be abiding by the consumer guarantees act which protects buyers, so there shouldn...
How does it work?
as always, we encourage buyers and sellers to do their best to resolve any issues that crop up themselves. it’s only when this d...
Faq
ping is our new instant payment system that we're gradually rolling out to all members. we’ll be in touch when it’s available...
Afterpay for sellers
we've teamed up with afterpay to help you sell more products, more quickly, with no credit risk. afterpay offers buyers a ‘buy n...
Afterpay faqs for sellers
is there a fee to use afterpay on my listings? yes. the afterpay fee on trade me is 5.95% of the total value of the purchase, i...
Settings
the settings link gives you access to a screen where you can choose from a few options relating to your sold listings. auto-b...
Combined shipping – faqs
what is combined shipping on trade me? you can create an item or price threshold across all or some of your listings. if the...
Managing your sales
managing your sales book a courier managing your sales you can find a list of your sold items on the sold scr...
Overview of booking a courier on trade me
our new courier services why should i book a courier through trade me? courier cost calculator specifying your package di...
Ping by trade me
ping is our new instant payment system that we're gradually rolling out to all members. we’ll be in touch when it’s available...
Selling with ping
ping is our new instant payment system that we're gradually rolling out to all members. we’ll be in touch when it’s available...
Buying with ping
ping is our new instant payment system that we're gradually rolling out to all members. we’ll be in touch when it’s available...
About trade me accounts
trade me operates pre-paid accounts for all registered members. any fees you incur on trade me are deducted from your account. o...
Multiple identical items
we've changed the way you sell multiple items on trade me. as part of this change, the ‘add a quantity to this listing’ option r...
How to register
you can register for pay now from my trade me. to qualify, you'll just need a new zealand bank account. when you register...
How it works
once you have registered for pay now you can accept credit card payments on your trade me listings. choose pay now as a payment...
Issuing refunds
you can issue a full or partial refund for items purchased with pay now, ping or afterpay. to issue a refund, click on the 'p...
Debit cards
what is a visa or mastercard debit card? a mastercard or visa debit card allows you to access funds directly from a cheque or sa...
Safe buying advice
safe buying tips examples of suspicious behaviour identifying scam emails troublesh...
Creating multiple-quantity listings using the sell process
this page gives you a step by step guide to creating a multiple-quantity listing using the standard sell process. step by step...
Auto-billing terms and conditions
these terms and conditions are to be read in conjunction with trade me’s standard terms and conditions for membership accounts....
High volume listing fees
every seller is allowed to list a certain number of items without incurring a high volume listing fee ("hvl fee"). this helps to...
Filing a dispute report
trade me involves buyers sending money to people they’ve never met, for goods they’ve never seen. this means there’s a huge elem...
Unlimited free shipping terms and conditions
acceptance of agreement: if you register to use unlimited free shipping before 11.59pm on 24 december 2017 (“promotion end dat...
no success fee promotion terms
acceptance of terms: these terms and conditions (“terms”) are between trade me limited (“trade me”) and you, and you agree to...
Labour weekend no success fee terms
acceptance of terms: these terms and conditions (“terms”) are between trade me limited (“trade me”) and you, and you agree to...
What is buyer protection?
buyer protection is a new initiative to help members on those very rare occasions when a trade doesn’t go as planned. it should...
When are you eligible?
in order to be eligible for a refund through buyer protection, you’ll need to meet the following criteria: you purchased th...
Afterpay for buyers
we've teamed up with afterpay to offer you a ‘buy now, pay later’ payment option on thousands of listings across trade me. it’s...
Faqs
what protection does trade me offer sellers? we provide some protection via our payment systems (ping and pay now) to protect...
Creating products
create products yourself import products you can create products yourself, import them from a file, or you can imp...
Financial services disputes
the process set out on this page only applies to issues you have regarding financial services we provide to you. trade me's f...
Account summary and gst receipts
you can export most of your records yourself, including: your sales history of the items you currently have on the site or th...
Completing the paperwork
so you've bought a bike. what now? payment the safest way to pay is bank cheque. most banks can make up a bank cheque within...
Completing the paperwork
so you've won the auction or the seller has accepted your offer for their classified, what now? payment the safest way to pay i...
Protection from spyware
what is spyware? spyware is software that does stuff on your computer without your permission, such as advertising, collecting...
Fees and fee calculator
general items payment options cars & other vehicles property & rentals jobs general items a success fee...
Job pack terms and conditions
all prices set out on the trade me jobs pricing page are exclusive of gst. the advertiser agrees to pay the full amount withi...
On road costs
if a vehicle listing notes that the price excludes on road costs, the buyer may not be able to legally drive the vehicle on new...
How to convert multiple identical item listings into multiple-quantity listings
we're phasing out support for multiple identical items (mii) on trade me and replacing them with new and improved multiple-quant...
promoting discounted items on trade me
as part of on sale pricing, ‘was/now’ pricing is an effective way for professional sellers to advertise their discounted pricing...
Selling medicine on trade me
who can sell medicines on trade me? pharmacists who are registered by the pharmacy council under the health practitioners compe...
Ping terms and conditions
background 1.1 these terms form part of trade me limited’s ("trade me") standard terms and conditions, and outline the...
Accessing your information on trade me
as a member you have a right to access the personal information we hold about you. your right to access this information comes f...
Human rights act
the human rights act 1993 (hra) aims to provide better protection of human rights in new zealand.  this means that if you&r...
In trade disclosure
as a seller, you need to adhere to legal obligations when selling to consumers. as a buyer, you have legal rights under consumer...
Adding a video to your listing
you can now add a youtube video to job ads or property listings. top sellers can also add video in marketplace categories. how...
Trade me stores terms and conditions
these are the terms and conditions on which trade me limited offers the trade me stores service to you. by operating a trade me...
Terms of supply of qv.co.nz property report (terms)
agreement: please read the following terms carefully. these terms apply to the purchase of a qv.co.nz property report from core...
Purchase a qv report
through trade me's partnership with propertyiq, who own and operate qv.co.nz, you are now able to purchase a basic or e-valuer...
Terms and conditions (updated for ping)
trade me’s standard terms and conditions have now been updated for ping and can be found here.
Buyer protection policy (updated for ping)
trade me’s buyer protection policy has now been updated for ping and can be found here.
Harmful communications
the harmful digital communications act (hdca) sets out to deter, prevent and mitigate harm caused to individuals by harmful digi...
$1,000 trade me shopping spree terms
acceptance of terms: these terms and conditions (“terms”) are between trade me limited (“trade me”) and you. if you buy an eli...
Booking a courier in my products
our new courier services currently sellers are able to book a courier with courierpost or fastway through the sold items se...
Frequently asked questions
why didn't my product relist when my listing closed or sold? insufficient account funds out of stock the product h...
Why courier rates may differ when booking a courier
when you use the courier cost calculator we provide you with a range of courier price options, which is what a buyer would need...
Managing your products
you can find a list of your products on the products list screen. the screen displays some quick information about each product....
Selling more than one item at a time
if you have more than one of the same item for sale, you can create a multiple-quantity listing by clicking the 'add a quantity...
Buying more than one of the same item
if you want to buy more than one of the same item, simply enter the quantity you wish to purchase on the listing page and click...
Buying wine on trade me
in order to purchase wine from pre-approved wine sellers, buyers must meet the following requirements: buyers must be at le...
Sell-through rate
we calculate sell-through rate (str) in the following way: str = total purchases / (total purchases + total unsold listings)...
Auto-bids
auto-bids keep you in the lead by placing a bid for you whenever you’re outbid. when you’re outbid trade me will place the minim...
The buyer is trying to arrange a deal outside of the auction
buyers are allowed to ask that you add a buy now price to your auction if no bids have been placed. however they should not try...
Banned & restricted items
you may only sell items in your possession that you are legally entitled to sell. banned items below is a list of items which...
Editing listings
auctions can only be edited if no bids have been placed. classifieds can be edited within the first seven days. you can edit...
The secondhand dealers and pawnbrokers act (2004)
Exporting your listing data and account transactions
sales information is only stored in my trade me for 45 days so we recommend exporting things regularly and saving somewhere safe...
If things go wrong
if anything breaks in the property, get in touch with your landlord or property manager asap. in most cases, the landlord will b...
Dealing with potential buyers
once your listing is up you are likely to receive approaches from buyers. remember that these people are statistically highly l...
Completing the paperwork
once you have successfully auctioned the car or agreed on a price, there are three key things to complete – payment, paperwork a...
Finding the perfect place
who should you live with? before you start looking at places to rent, decide if you want your own place or a room in a flat....
Tenancy agreements & bonds
tenancy agreement a tenancy agreement is a contract between tenants and landlords that is signed before a new tenant moves in....
Getting a lawyer
we strongly recommend that you get your lawyer (or solicitor) involved as early as possible. you'll need to find a lawyer. yo...
Sales methods
buying privately this process involves dealing directly with the seller or their lawyer. it is very important to use your la...
Negotiating
the sale and purchase agreement the sale and purchase agreement outlines your offer, the date of settlement, and any conditions...
Credit or debit card online
payments made by credit or debit card online are processed through a secure and encrypted connection. these will appea...
How to sell your car
to sell your car, click the sell tab and select the 'sell a car' option. you can choose to run an auction or a classified listin...
Internet or phone banking
trade me is a pre-assigned biller with all major nz banks. this means you can credit your trade me account using internet or pho...
On road costs are excluded
the price for this vehicle excludes on road costs, so additional costs may apply to enable you to drive this vehicle legally on...
Preparing the car for inspection
a bit of effort will go a long way when potential buyers come around to see your car. taking the time to make sure your car is c...
Drop shipping
drop shipping is when a seller sells goods that they don’t have possession or ownership of. when the goods sell, the seller arra...
The seller is not located in nz or australia
buying and selling on trade me is restricted to members located in new zealand and australia except where a member has been spec...
Credit card refunds
if a buyer has paid you by pay now but requires a refund, you can refund a payment by clicking ‘issue refund’, found...
Cheque
you can top up your trade me account by sending us a cheque. it can often take a few days for this to appear on your trade me ac...
I paid by internet or phone banking
when you make an internet or phone banking payment, the money is deducted from your bank account straight away. due to bank proc...
Code of conduct
this code sets out principles and behaviours that the trade me community reasonably expects of buyers and sellers...
Privacy policy
trade me has created this privacy statement in order to demonstrate our firm commitment to privacy. in this policy we explain ho...
Registering
registration on trade me is free. there is a simple registration form which we require you to fill in before you can start tradi...
Sellers outside new zealand
to sell on trade me you must be located in new zealand or australia, or have specific written authorisation from trade me. sell...
Member services category policy
general if a member service is accepted by a member, arrangements to carry out the member service will be formed...
New homepage design
why have you changed the homepage? we wanted to make the homepage more useful and get the ‘good oil’ closer to members. now, if...
Remarketing on trade me
trade me has used remarketing to serve you with relevant ads after you leave our website for a few years now. this means that wh...
Listing in a second category
the ability to list in a second category is a promotional extra that helps you reach more buyers. for example, you can list...
Ad options & your info
what is this all about? we want you to control how we use your information to deliver you advertising on trade me, and around...
Making a disputes tribunal claim - for sellers
the disputes tribunal can assist you to resolve a dispute between you and another trade me member over a trade. if you’ve sold a...
How much does it cost to send an item?
you can book a courier from $2.43 for nationwide delivery, but there are a huge range of pricing options depending on the size a...
Property agents
get a monthly subscription to new zealand's #1 real estate website and get a substantial discount off the standard rates. what...
Consumer guarantees act 1993
the consumer guarantees act (cga) applies to sales by sellers 'in trade'. it does not normally cover private or one-off sales....
The seller has posted unfair feedback
if you have bought an item and received negative feedback, please ensure you contact the seller in an attempt to resolve the tra...
Placing a listing
to place a listing click the sell tab. you must be an authenticated member, and be based in nz or australia or be an internation...
Placing a bid
only registered members can place bids. your bid must be equal to the start price or the minimum next bid amount for the auction...
How can i apply for a success fee refund?
if the buyer backs out of an auction you can apply for a refund of the success fees. you can do this as soon as the auction clos...
Closing your trade me account
if you wish to close your trade me account we will refund the remaining balance, less a $5 processing fee. credit card paymen...
Crediting your account
My refund has been declined, what can i do?
you can apply for a refund of the success fees charged if: your auction met reserve, sold by buy now, or a fixed price offer fo...
The buyer has placed unfair feedback about me
if you have sold an item and receive negative feedback, please ensure that you contact the buyer in the first instance, and avoi...
Contacting the seller
if you are the winning bidder of a successful auction, trade me will send you the seller's email address. it is then up to you...
I paid by ebill
ebill payments can take up to two business days to process. if you made a payment on the weekend, it will be processed on monday...
I sent a cheque
it can take at least three business days for your cheque to reach us. we process all payments as soon as they arrive. check yo...
I paid by credit card online
if a payment has been charged to your credit card but has not been credited to your trade me account, please contact us. when yo...
I paid by credit card over the phone
if you were told that your payment was successful but it hasn't been credited to your trade me account, please let us know. whe...
Credit card over the phone
we recommend making payments online directly into your trade me account. this is instant and the most secure method of topp...
Choosing who will sell your house
who will sell your house - the options you can either choose to sell your property with the assistance of a professional real...
Choosing the right vehicle
what kind of car do you want? before you start, it pays to decide the type of car you are looking for. some things to consider:...
Preparing your home for sale
if you don't have time to get your home in good condition for sale, you should consider paying someone to do it for you. there a...
Moving guide
so, you've found a new place to move into and now, you have the fun job of packing up everything you own and hauling it to your...
Using statuses
you can assign a status to sold items to help you keep track of them. there are four statuses to reflect the various stages of t...
Creating a packing slip
when a buyer wins your auction or buy now, they can send you their delivery address and any special delivery instructions throug...
Using filters
to help keep you organised and efficient, the current, sold and unsold tabs in the selling section of my trade me all have filte...
Starter's checklist
we recommend you run through the quick checklist below before purchasing any goods to sell on trade me. read trade...
The real cost of running a bike
bikes aren't just fun; they can be cheap fun. but there are some financial extras to consider: fixed costs buying a bike...
Checking out the bike
motorcycles can be expensive to repair, and seemingly small faults can add up to a big part of the value of a bike - especially...