Operations- International Customer Service Manager

Operations & International Customer Service Manager

We are an Auckland-based international trading company specialising in sourcing, processing and exporting recyclable materials and scrap commodities to overseas markets. With a growing global client base and expanding operations, we are seeking a highly skilled Manager to oversee customer service delivery, export coordination and operational performance across international markets. The role oversees multi-regional customer coordination, supervises offshore operational support functions, manages service performance standards, and ensures efficient end-to-end operational delivery across international markets maintaining international client relationships. Key Responsibilities

• Manage customer service operations and coordinate business activities across international markets.
• Oversee the full customer order process from enquiry through to delivery.
• Communicate and maintain relationships with overseas clients across different time zones.
• Supervise operational support teams and ensure service performance standards are met.
• Ability to use CRM and business systems to track customer interactions, orders and service performance.
• Monitor operational data and implement improvements to enhance service efficiency.
• Maintain strong relationships with international clients and stakeholders.
• Manage customer enquiries, complaints and service escalations.
• Coordinate operational planning, workflow and resource allocation.
• Improve operational systems and processes to increase efficiency.
• Ensure compliance with company policies and international trading requirements. Skills and Requirements:
• Relevant Bachelor’s qualification in business/management
• Having managerial experience is highly preferred but not mandatory
• Experience managing multi-region or overseas customer relationships.
• Demonstrated leadership and decision-making capability.
• Strong organisational, communication and stakeholder management skills.
• Experience with CRM or business management systems is an advantage.
• This role requires flexibility to communicate with overseas clients across different time zones and able to work during weekends.
• Speaking multi-language is an advantage

Please apply today if this sound like you!