Guest Service Agent - F&B | Mercure Tauranga

Guest Service Agent - F&B Mercure Tauranga

Mercure Tauranga is a contemporary 4-star hotel offering stylish accommodation, modern conference facilities, and a welcoming guest experience in the heart of Tauranga. Renowned for its commitment to quality service and comfortable stays, the hotel caters to both business and leisure travellers, creating a relaxed yet professional environment for guests and team members alike.

We are currently seeking motivated, customer-focused individuals to join our team. If you take pride in delivering reliable service and enjoy being part of a welcoming, high-performing environment, we’d love to hear from you.

About the Role In this multi-skilled position, you will: Deliver exceptional guest service at reception, over the phone, and throughout the hotel Efficiently and professionally check guests in and out Manage front office cashiering, payments, and basic reporting Support Food & Beverage operations during peak periods Assist with conference room set-ups and catering delivery Respond confidently to guest enquiries, requests, and feedback Promote hotel services, including upgrades, breakfast, parking, and dining options Collaborate closely with housekeeping, reservations, and operations teams to ensure smooth daily operations This role requires flexibility, professionalism, and a genuine passion for hospitality.

About You You will bring: Previous experience in a hotel environment (Front Office experience preferred) A strong customer-service mindset with a positive, can-do attitude Excellent communication skills, both verbal and written The ability to multitask and remain calm under pressure High standards of personal presentation and professionalism A team-oriented and flexible approach to work Availability to work rotating shifts, including weekends and public holidays First Aid certification (desirable, but not essential)

What We Offer A supportive and professional team environment Ongoing training and development opportunities Exposure to both Front Office and Food & Beverage operations Opportunities for career growth within a respected hotel group A workplace that values honesty, respect, teamwork, aspiration, and ownership Competitive hourly rate based on experience Minimum guaranteed hours of 30 per week

Apply Now If you enjoy working with people, take pride in delivering exceptional service, and are looking for a varied and rewarding hospitality role, we would love to hear from you.