Office Administrator

Are you the kind of person who loves keeping things moving, staying one step ahead, and making sure nothing slips through the cracks? Do you enjoy being the go-to person who keeps the wheels turning while bringing great energy to a team?

Kiwi Alarms Ltd is looking for an organised, proactive, and people-focused Scheduler / Service Coordinator to join our team in Onehunga, Auckland.

This is a pivotal role within our business, responsible for keeping our maintenance and service operations running smoothly day to day. You will be the link between our customers, field teams, and internal systems — ensuring jobs are scheduled efficiently, communication is clear, and workflows stay on track.

If you enjoy working in a fast-paced environment, thrive on variety, and take pride in being the person who keeps everything moving, this could be the right opportunity for you.

About the role:

As our scheduler/service coordinator, you will play a key part in coordinating service delivery and supporting operational efficiency across the business. This role combines scheduling, administration, customer service, and team coordination, with a strong focus on responsiveness, accuracy, and organisation.

Your responsibilities will include:

• Scheduling maintenance and service jobs efficiently
• Managing incoming calls, emails, and customer enquiries
• Coordinating changes to bookings and technician schedules
• Maintaining accurate CRM and system records
• Coordinating travel and related logistics where required
• Providing general administration support to the wider team
• Contributing to a positive and well-organised team culture

About you:

You will be someone who enjoys juggling multiple priorities while maintaining a calm and professional approach. You are naturally organised, confident communicating with a wide range of people, and able to keep on top of details without losing sight of the bigger picture.

The role involves making outbound calls to our existing customers in our extensive database

To be successful in this role, you will ideally have:

• Experience in scheduling, service coordination, administration, or customer service
• Strong organisational and time management skills
• The ability to manage competing priorities in a busy environment
• Excellent written and verbal communication
• Strong attention to detail and accuracy
• Confidence using business systems and keeping records up to date
• A proactive attitude and willingness to take initiative
• A professional, positive, and team-oriented approach

Good spoken and written English is essential in this role

Experience in the trades, maintenance, or service industry would be an advantage, but is not essential.

Why join Kiwi Alarms Ltd?

At Kiwi Alarms Ltd we are more than a successful business — we are building a strong team culture. We value Professionalism, Growth, Belonging, and Culture, and we are looking for someone who will contribute positively to both our operations and our people environment.

You will be joining a supportive team in a role where your contribution genuinely matters. This is a great opportunity for someone who wants to be part of a growing business and take ownership of a role that sits at the centre of daily operations.

What we offer:

• A varied and fast-paced role with real responsibility
• A supportive team environment
• A workplace that values initiative, reliability, and strong team culture

Apply now:

If you are an experienced coordinator or administrator who enjoys being at the heart of a busy operation, we would love to hear from you.

Please submit your CV and a brief cover letter to outlining your experience and why you are interested in the role.