Shipping from our warehouse in Melbourne, Gear Collective offers free shipping NZ-wide.

All orders are shipped via Registered Australia Post.

Please contact us if you do not receive your order within 10 days.

Refund and Returns

Your satisfaction is our first priority. We offer a full refund for goods returned within 90 days of purchase when returned in same condition. If your item is faulty upon receipt or is not as described, we will gladly exchange the or process a refund upon receipt of the item, subject to us receiving the item within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be unused with tags on if any and in saleable condition.

Returns Process

To return an item, please send it to: PO Box 166, Moreland VIC 3058, Australia And also include the following information via email:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Email: mailto:sales@sfidagroup.com