MANGO SPORTS

• Prices and shipping charges shown on Trade Me are in New Zealand dollars.
• Available payment methods are shown on each listing and at checkout.
• Afterpay is not currently offered on ManGo Sports listings.
• Any applicable New Zealand GST is handled through the Trade Me checkout process.

Shipping and delivery Orders are dispatched from Australia through a multi-location fulfilment network. Some orders may arrive in separate parcels or on different days. Tracking details are provided for each parcel where tracking is available. The delivery service, charge and estimate shown on the listing apply to that item. Our target for standard cross-border delivery is generally 7–21 days, but delivery dates are estimates and are not guaranteed. Public holidays, severe weather, carrier delays, remote-area services and customs processing can add time.

• Bulky or heavy products may require a physical street address and a specialised freight service.
• Check your delivery address before completing payment; an address may not be changeable after fulfilment begins.
• For a late parcel, first check the tracking link and any carrier message, then contact us through Trade Me if you still need help.
• For a damaged delivery, keep the product, packaging and shipping label, take clear photos, and contact us as soon as reasonably possible.

Customs and import charges Trade Me handles New Zealand GST on eligible overseas purchases through its checkout process. For higher-value shipments, customs may separately assess duties, import-entry fees or other border charges. Any buyer responsibility will be governed by the listing, Trade Me terms and New Zealand law.

Please contact us through Trade Me before sending any item back. Include the order reference, product and reason for the request. For a faulty, damaged or incorrect product, include clear photos or video where practical and wait for return instructions.

Change-of-mind returns You may request an eligible change-of-mind return within 30 days after delivery. The item must generally be unused, unworn, unwashed and unassembled; complete and in original resalable condition; and returned with its original packaging, tags, manuals, parts, accessories and promotional items. Proof of purchase is required.

• The buyer pays the cost of an approved change-of-mind return and should use tracked delivery.
• Original delivery charges and optional delivery services are not refundable for change of mind unless required by law.
• Change-of-mind returns do not apply to personalised or special-order products, clearly identified clearance/final-sale products, opened hygiene-sensitive products, or products used, assembled, modified or damaged after delivery.

Faulty, unsafe, damaged or incorrect products Consumer guarantees apply automatically. Depending on the circumstances and the law that applies, you may be entitled to a repair, replacement, refund, compensation or another remedy. A request for prompt notification and supporting photos helps us investigate, but does not limit rights available under applicable New Zealand consumer law. Manufacturer warranties are additional to consumer-law rights. Warranty periods and conditions vary by product.

Where is my order shipped from? Orders are dispatched from Australia through our multi-location fulfilment network.

How long will delivery take? The listing shows the applicable estimate. Standard cross-border delivery is generally targeted within 7–21 days, but carrier and customs delays can occur.

Will I receive tracking? Tracking is provided after dispatch where it is available. A multi-item order may have more than one tracking number.

Can I change my delivery address? Contact us through Trade Me immediately. We cannot guarantee a change once fulfilment has started.

What currency are prices in? Trade Me listing prices and shipping charges are shown in New Zealand dollars.

Do you offer Afterpay? No. Afterpay is not currently offered on ManGo Sports listings.

Sizing varies by product, brand and model. Where sizing applies, please use the measurements and size information shown on the individual listing. If you are unsure which size is suitable, ask a question on the listing before purchase. Do not assume that the same size label is identical across different brands.

Please use the Questions section on a listing before purchase, or your Trade Me messages after purchase. Include the listing or order reference and a clear description of what you need help with.