Spares Box

Fast + Secure Shipping

Once your order leaves our warehouse you will receive an email with carrier and tracking information. Shipping times after dispatch can vary depending on where you are located in Aotearoa – please see the table below for approximate transit times to major towns and cities, and be sure to keep an eye on your tracking number to see where your goodies are.

Auckland: 2-3 business days Christchurch: 2-3 business days Dunedin: 3-4 business days Hamilton: 2-3 business days Invercargill: 3-4 business days Napier-Hastings: 3-4 business days Nelson: 3-4 business days New Plymouth: 2-3 business days Palmerston North: 3-4 business days Rotorua: 2-3 business days Tauranga: 2-3 business days Wellington: 2-3 business days Whangarei: 2-3 business days

Returns

Parts don’t fit? No worries, you have 60 days to return the item in its original packaging for a full refund or store credit. If the part doesn’t meet its advertised purpose or does not fit in accordance with the Sparesbox 100% Fitment Guarantee, we’ll cover the return shipping cost. If you change your mind or no longer require the item, you will need to pay the return shipping cost.

If you receive an incorrect or faulty product, please visit our returns page on the Sparesbox website (excluding items marked for Clearance).

Change of Mind

If you have a change of mind about your purchase or have ordered the wrong part for your vehicle, Sparesbox will provide you with an exchange, store credit or refund provided that:

• You can provide a proof of purchase
• It is within 30 days of your item(s) being sent
• The item(s) is unused with original, sealed packaging and tags attached
• The item(s) is not subject to the exclusions below

Where there has been a change of mind or the part is no longer suitable for whatever reason, the customer is responsible for the return shipping costs.

Listing Incorrect or Item is Not as Described

If the part does not fit your car due to an incorrect or incomplete listing on our website, Sparesbox will provide you with an exchange, store credit or refund and cover 100% of the return shipping cost provided that:

• The item(s) is returned within 30 days of arrival
• The item(s) has not been fitted to your vehicle
• Your vehicle VIN where the item did not fit
• Picture of the boxed item before sending the return

Warranty

Unless otherwise stated on the item, all products sold by Sparesbox are sold under the manufacturer’s warranty and conditions from the date of purchase. Warranty claims must meet one the following criteria and be sent to Sparesbox with a receipt to be eligible for a refund:

• The product is faulty or not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or the Sparesbox descriptions; or
• The product was damaged during delivery

Exclusions

Please choose carefully when selecting the following items. Due to the nature of custom made items, we cannot provide a return or refund if you change your mind.

Have A Question About A Product? Unsure If Something Fits Your Car?

We’re here to help! Send us an email at mailto:support@sparesbox.com.au and one of our friendly customer service team members will get back to you as soon as possible.