ToMyFrontDoor

What payment methods do you accept?

We accept payment via Pay Now and Afterpay.

Can you offer a cheaper price on bulk orders?

No, sorry, but we do work hard to ensure that the lowest possible price is listed on our products for all customers.

Can I cancel my order?

Unfortunately, once an order has been submitted we're unable to cancel it. If you would like to return your order when it arrives, please follow the returns process.

How much is postage?

Delivery is FREE to anywhere in New Zealand

How long does delivery take?

We ship products from the UK & US and aim to deliver your product within 10 working days. However, some items may take up to 20 working days - please allow for this when making your purchase.

How much is postage?

Delivery is FREE to anywhere in New Zealand

Can I pay extra for express delivery to receive my item faster?

At this stage we only offer standard delivery. Delivery estimates are provided with the 'estimated between' dates on the product listing pages.

Do you offer tracked shipping?

At this stage we only offer standard delivery and therefore are unable to provide tracking.

What do I do if my order doesn't arrive within the expected timeframe?

Please allow a further 5 working days from the last estimated arrival date for delivery to occur. If it hasn’t arrived by the 5th working day, please contact us.

Do you offer tracked shipping?

At this stage we only offer standard delivery and therefore are unable to provide tracking.

Can you combine postage?

We offer FREE delivery to anywhere in New Zealand so there's no need to worry about postage costs.

What is your return policy?

Most items can be returned within 30 days of the item being shipped, provided it is in new, resalable condition. Items can be returned after the 30-day period in compliance with the relevant consumer legislation if the item is faulty or damaged.

Please email mailto:tomyfrontdoor@gmail.com to lodge a return.

Returns can only be processed with proof of purchase. Please provide your order number when you return a product.

What do I do if my order has arrived damaged or has missing parts?

For damaged/faulty items shipped to you in the last 30 days we will be happy for you to return your items at no cost. Please email mailto:tomyfrontdoor@gmail.com with your reason for return.

I have not received a refund for my returned item/s?

This process can take up to 30 working days. We will notify you by email when we have received your return and processed your refund.

Are your items new?

Yes, all our items are new and unused.

Are your items authentic?

We can confirm that we source from reputable suppliers. All items are genuine.

Do you have this product in any other sizes or colors?

You can use the following link to do a search for what is currently available on our store:

https://www.trademe.co.nz/stores/tomyfrontdoor

Can you give me more information about a product?

Unfortunately, we're unable to provide any more information on products other than what is already stated on the listing.

Can you please provide additional photos of the item?

All our items are loaded with the picture/s we have at the time of listing. Sorry we are not able to provide any further photographs at this stage.

If you have any questions about our products or need assistance please email mailto:tomyfrontdoor@gmail.com - we will answer all enquiries within 1 business day.