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The Decline of the Tea Lady Author: Jenny Stewart

ISBN: 9781862546110 Format: Paperback Number Of Pages: 208 Published: 13 May 2004 Country of Publication: AU Dimensions (cm): 21.5 x 14.3 x 1.400 Description: We spend most of our lives in organisations, yet most of what is written about them obscures more than it reveals. The Decline of the Tea Lady takes a light-hearted yet penetrating look behind the facade of management to reveal the far more interesting world beyond.

A former public servant, Dr Jenny Stewart has published widely in the fields of public policy and public sector management, and is also well-known for her articles on current issues in management and policy in Quadrant and The Canberra Times.

'Jenny Stewart's book does not depend on abstract nouns, character-forming citations or that general shortage of full stops which represents a greater threat to human comfort than the disappearing hydrocarbon. Rather it makes its point by anecdote and illustration, and by the creation of images, from the tea-lady we all remember, the world of blah and guru, of quiz show and of volunteers and bureaucracies big and small. It's all the more powerful for that.' - Jack Waterford, Editor in Chief, The Canberra Times

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