BRAND NEW Please allow 4-7 working days for delivery This item is shipped from our NZ warehouse

Raving Fans! (The One Minute Manager) by Blanchard, Kenneth

ISBN: 9780006530695 PUBLISHER: HarperCollins FORMAT: Paperback PAGES: 336 PUBLICATION DATE: 26.02.1998 DIMENSIONS: 19.8 x 12.9 x 0.9 centimetres

DESCRIPTION: A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace and turn their customers into raving, spending fans.

• If using business address pls use PO Box as do not use courier
• In Stock with our supplier shipped from our NZ Warehouse
• Stock image only. Actual cover art may differ
• No returns on wrong items purchased