BRAND NEW Please allow 4-7 working days for delivery This item is shipped from our NZ warehouse

Working with Difficult People by Hakim, Amy Cooper

ISBN: 9780143111870 PUBLISHER: Tarcher/Putnam FORMAT: Paperback PAGES: 311 PUBLICATION DATE: 6.12.2016 DIMENSIONS: 20.83 x 12.7 x 2.29 centimetres

DESCRIPTION: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with thempeople who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easytofollow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts."

• If using business address pls use PO Box as do not use courier
• In Stock with our supplier shipped from our NZ Warehouse
• Stock image only. Actual cover art may differ
• No returns on wrong items purchased