Listing Detail Tabs

This item has FREE SHIPPING to any address in NZ

NOTE: A handling time of 2-4 business days applies for all orders. Once shipped, delivery takes 1-5 working days.


In our hyperconnected-and hypercompetitive-economy, it's not enough to just 'listen' to your customers anymore. Consumer expectations in pretty much every area of life have soared, thanks to disruptive new technologies and ever-increasing choice. Upstarts such as Warby Parker in retail and Stripe in payments, as well as the resurgence of innovative veterans like IBM (in cognitive computing) and Toyota (in fuel cell technology), offer not only peak experiences, but the ability to adjust those experiences in real time, as our preferences change. So leading companies are collaborating with their customers at every stage of new product and service development, not only to ensure that users are happy with the outcome (and tell all their friends), but that they continue to create value by adding personal data, sharing feedback, and suggesting improvements.

The resulting community of users provides a rich trove of data and insight for the company, is naturally more invested in its future, and is less likely to leave it for a competitor. Business relationship expert David Nour shows how to effectively execute this co-creation, nourish your own user community, and ensure that your next offering is exactly what your customers were waiting for.

Condition: BRAND NEW
ISBN: 9781250103024
Author(s): David Nour
Format: Hardcover
Year: 2017
Publisher: St Martin's Press
Pages: 304

BUYER OFFERS: We are a retail store with set pricing and unfortunately we can't fulfil any requests to sell items for less than the listed price.

About Us:
The Nile New Zealand is your one-stop location for books, movies & music.

Over 7 million items to choose from; Great prices; free shipping anywhere in New Zealand; 1 working day responses to any email queries;
There were no answered questions or comments placed on this listing.
Your question and answer privileges have been disabled.
You must log in to view questions and answers on this listing. We recommend reading questions before you make any purchases.
You must log in to ask or answer questions posted. We recommend reading questions before you make any purchases. Available only to approved bidders. You must be an authenticated member to ask questions Find out more about becoming authenticated. Your account is in debt Your current account balance is You must credit your account to use this feature.
Firearms licence #
Firearms licence holder name
First name is required
Last name is required
Your current account balance is Please note you will lose your question and answer privileges if your account is in debt for more than 2 weeks. Credit your account.
I confirm that I am over 18 years old.
To prevent your personal details being misused please do not put emails or phone numbers in questions. Failure to comply may result in the suspension of your account. The seller cannot add a Buy Now price once bidding has started.

Shipping options

  • Free shipping within New Zealand  
  • Store does not allow pick-ups
  • Store location: Auckland City, Auckland, NZ

Payment options

Pay Now and Afterpay include:

Buyer Protection Learn More