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Streamline KPIs to craft a simpler- more effective system of performance measurement Key Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition- this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors- project leader essentials- new tools including worksheets and questionnaires- and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates- checklists- and performance measures to help streamline processes- and is fully supported by the author s website to provide even more in-depth information. Key Performance Indicators are a set of measures that focus on the factors most critical to an organization s success. Most companies have too many- rendering the strategy ineffective due to overwhelming complexity.Key Performance Indicators guides readers toward simplification- paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to: * separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators) * look for and eradicate those measures that have a damaging unintended consequence- a major darkside * Sell a KPI project to the Board- the...
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