New item Pay Now
Combined shipping Add this item to Cart for a combined free shipping deal
Click to enlarge photo

Listing Detail Tabs

Working With Difficult People, Second Revised Edit
Author: Amy Cooper Hakim

Product Details:
ISBN: 9780143111870
Format: Paperback
Pages: 352
Dims (mm): 138 x 207
Pub Date: 06-12-16
Pub Country: United States
Condition: NEW

Everyone's work day is filled with them-people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers. The book then presents helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

- Proud to be a NZ based bookseller and employer since 1999

- All books are brand new and are supplied to us from their publisher for each Trade Me order received

- Please allow approximately 5-7 BUSINESS DAYS for delivery (longer for rural) Please click here to ask a question
Your question and answer privileges have been disabled.
You must log in to view questions and answers on this listing. We recommend reading questions before you make any purchases.
You must log in to ask or answer questions posted. We recommend reading questions before you make any purchases. Available only to approved bidders. You must be an authenticated member to ask questions Find out more about becoming authenticated. Your account is in debt Your current account balance is You must credit your account to use this feature.
Firearms licence #
Firearms licence holder name
First name is required
Last name is required
Your current account balance is Please note you will lose your question and answer privileges if your account is in debt for more than 2 weeks. Credit your account.
I confirm that I am over 18 years old.
To prevent your personal details being misused please do not put emails or phone numbers in questions. Failure to comply may result in the suspension of your account. The seller cannot add a Buy Now price once bidding has started.

Shipping options

Buy more than one of this item and only pay for shipping once.
  • For one or more items$3.90
  • Second or more items - combined delivery$0.00
  • Store does not allow pick-ups
  • Store location: Waitakere City, Auckland, NZ

Payment options

Pay Now and Afterpay include:

Buyer Protection Learn More