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New copy - delivered FREE to any NZ address in 7-9 business days

John Timpson CBE is one of the UKs most successful businessmen. He is Chairman of the eponymous high street cobblers- key cutters- engravers and watch repairers- with more than 1-300 branches throughout the UK and Ireland and a turnover of GBP180m.John is hugely admired across the business world for the Upside Down Management techniques that put the growth of the business in the hands of its employees - or of Johns colleagues- as they are called.Johns Daily Telegraph column- Ask John- has been dispensing straight-talking- no-nonsense business advice for more than five years. This book collects and expands the very best from that column for the first time.From why low cost will never be a real substitute for proper customer service to the etiquette of employing interns- Johns honest- common-sense business advice should be required reading for anyone running a business - whatever the size.... Please click here to ask a question
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