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9780131700697

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Professional Front Office Management
by Robert H. Woods

ISBN: 9780131700697
PUBLISHER: Pearson Education (US)
FORMAT: Hardback
PAGES: 704
PUBLICATION DATE: 20.02.2006
DIMENSIONS: 256mmX210mmX30mm 1379grams

DESCRIPTION:
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

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