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A very valuable resource for busy leaders to dip in and out of as time allows.- Dr Mark Pegg- Chief Executive- Leadership Foundation for Higher EducationClear and concise with great anecdotes and oozing with experience.-Dr K. D. Akabusi- MBE- MA- FPSA- Executive Director- The Akabusi Company Coaching- motivating- team building and influencing are all essential tools for getting the most out of the people around you. Commonly described as soft skills- theres nothing soft about the impact they will have on your business performance. This book is your toolkit for managing yourself- facilitating team performance and surviving and thriving in times of change. Step up your management skills now to get the business results you need....