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NOW-Powered Customer Service
Author: Ian Stephens

ISBN: 9781921665189
Format: Paperback
Number Of Pages: 186
Published: 1 January 2011
Country of Publication: AU
Dimensions (cm): 21.2 x 14.5
NOW-Powered Customer Service (C) is written for all those individuals and organisations who know that customer service has to be a major strategy in the continued growth of their organisation. Regardless of the economic season, the type of winds that blow do not bother those who focus on, and deliver, great customer service. Clients will simply keep coming back for more. Universal law: people do repeat business with people they like.

This book introduces a radical shift in thinking. It is written for workers in a service industry reliant on customers who buy products or services; those who want to grow the revenue of the department, team or business, and become market leaders. It is a short, sharp read that condenses a lot of material into the core essence and truth. Presented in the form of a story, it allows busy people to digest the content quickly and transfer that knowledge in a simple yet powerful way.

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