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Managing Conflict at Work
Author: Clive Johnson

ISBN: 9780749459529
Format: Hardcover
Number Of Pages: 268
Published: 19 August 2010
Country of Publication: GB
Dimensions (cm): 24.1 x 16.3 x 2.2
"Managing Conflict at Work "provides practical guidance on how to precent, contain and reolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channgel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces.
The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. It provides simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy.
Further free resources to accompany this book, including podcasts by the authors, can be accessed at

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