The goods were damagedContact the seller to find out if it is new or existing damage. If it is new, the seller will need to make a claim with the courier or postal service used. Ensure that you hold onto the goods and the packaging as it may need to be inspected.
If the damage is determined to be pre-existing, you will need to discuss your options with the seller.
Want further assistance?
- Call us on 0900 87233 Available between 6am and midnight, 7 days a week Calls cost $1.99 + GST per minute.
- Email us your questionWe aim to respond within 3-5 days.