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DEAR CUSTOMERS,

BELOW ARE OUR POLICIES. PLEASE READ THEM CAREFULLY BEFORE YOU MAKE A PURCHASE. THANK YOU!

SHIPPING

- Your orders typically take 1- 3 business days to be processed and shipped out from our warehouse in China, UK & US and then shipping times vary between 14 - 25 days depending on how far your package is going.

- Delivery is FREE to anywhere in NZ.

- At this stage, we only offer standard delivery and therefore are unable to provide tracking.

- If your order doesn't arrive within the expected timeframe, please allow a further 5 working days from the last estimated arrival date for delivery to occur. If it hasn’t arrived by the 5th working day, please contact us.

RETURNS

- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

- Items can be returned if the item is faulty or damaged at delivery.

- Please email us within 7 days of delivery to lodge a return, then ship back item(s) to us within 21 days of delivery.

FEEDBACK

If you have any questions regarding the goods and customer services, please give us the opportunity to help you, we will do our best to make you Happy. Our mutual understanding in every step of the business is what we aim to reach, so it is hoped that we will cooperate well. Your satisfaction will be our biggest motivation.

All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.

All the best! Please click here to ask a question
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Shipping options

  • Free shipping within New Zealand  
  • Seller does not allow pick-ups
  • Seller location: Auckland City, Auckland, NZ

Payment options

    • Use your debit or credit card, bank account or Ping balance.
      Visa MasterCard QCard
  • Other options
    NZ bank deposit

Ping includes:

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