|Pay & Benefits||Medical insurance, kiwi saver.|
|Listed||Fri 1 Jun, 9:39 am|
|Type||Full time, Permanent|
Relevant business experience, leadership and proven track record in effectively managing a warranty process.
Experience in managing a warranty process
Heavy equipment mechanic would be an added advantage
Knowledge in managing human resources, plant and equipment effectively.
Understanding and appreciation of the internal customer concept.
Leadership skills & team orientation
Intermediate IT knowledge and capability
Extensive knowledge & experience of the construction equipment industry and machinery offered by the business.
Appropriate experience in group operations.
Key Task and Responsibilities
Facilitate and adjudicate the approval process in conjunction with the Product support team and the Service Managers
Pre-check all Service Contract repair orders before closing
Pre-check and approve all Warranty before closing for branches
Monitor open Warranty jobs and WIP - Ensure that while warranty and service contract orders are work in progress the branch has followed company procedures
Submit all warranty claims within manufacturers specified timeline of the repair being completed
Ensure all new products sold are registered for warranty with the OEM within 14 days of
Provide detailed and regular reports to management regarding warranty
Manage and process all warranty costs and coding.
Open appropriately categorised warranty jobs to complete repairs under Warranty
In communication with the Service Manager, ensure that warranty cost are always recovered and recorded appropriately
Analyse claims, requests and reports to ensure a consistent process is followed across the country which complies with the company and manufacturers policies and procedures.
Aim to improve warranty performance at branch level and report on any non-compliance.
Produce and analyse warranty claims ensuring that claims for repair costs are consistent with the manufacturer’s warranty policy
Analyse warranty reports and detail within them to implement improvements in branch
warranty performance in conjunction with the Service Managers
Carry out branch and dealer warranty and service contract audits to ensure compliance
with service contract and warranty procedures
Ensure parts are kept and dispatched timeously, to comply with the warranty policies and customer expectations
Liaise with branch managers and department staff regarding issues affecting the
processing of a job. Advise of any problems and keep Service manager up to date on warranty and service contract status.
Provide warranty administration training to branch staff.
Advise the National Service Manager of any anomalies on warranty jobs
Advise the National Service if there are any problems affecting the completion of any service contract repair job
Advise the National Service Manager of any problems affecting the completion of any warranty repair job
Advise the National Service Manager of any problems affecting the submission of any claim
Advise the Regional Service Managers and Sales Manager of any equipment which is 12 weeks away from the end of its warranty period
Deliver to the expectations that have been promised to customers and stakeholders.
Ensure a high standard in the quality of your work at all times, take ownership and initiate remedial action in an efficient and cost-effective manner.
Strive for continuous improvement.
Actively participate in and adopt new initiatives as may be required by management
Applicants for this position should have NZ residency or a valid NZ work visa.