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Jobs Listing Branding
Location Auckland City, Auckland
Pay & Benefits Insurance provided
Listed Wed 30 May, 12:12 pm
Type Full time, Permanent
Reference MMA78327
Credit Controller

Our client is an established bank that has been around for over 100 years. They strive to provide innovative banking products and solutions to their customers. Their products cover business, household and rural products. They are focussed on being the best, are values driven and promote a diverse work culture.

As a part of the Collections team you will be:

  • Contacting customers with overdue accounts to make arrangements to repay any balance that is past due
  • Loading and monitoring arrangements made with your customers in the internal system
  • Liaising with internal and external customers to solve problems
  • Answering incoming calls from the collections queue
  • Adhering to all compliance obligations to deliver high quality work

Your goal is to come to the best solution for your company and your customer. This is not your average Credit Control role - delivering exceptional service is at the core of this business - no matter the circumstance for your call.

You will work Monday - Friday during standard business hours.

About your experience:

  • Account managing debt - portfolio of accounts
  • Following up on arrangements
  • Collecting payments over the phone
  • Liaising with internal teams
  • Reconciliations
  • Reviewing accounts processes and systems and implementing improvements
  • Daily banking and reconciliations
  • Creating reports and lasing with relevant parties
  • Monitor escalated accounts issues/queries both internally and externally
  • Preparing and holding meetings with the property managers to discuss ledger

Your skills and attributes:

  • Self-motivated with a great work ethic
  • Strong negotiation skills
  • Customer focus with excellent interpersonal and communication skills
  • Maintain a firm but fair empathetic approach when dealing with customers
  • Results oriented, with a high level of integrity and commitment

Your benefits:

  • Career progression - this company has a habit of recognising talent and helping you make the most of your skills
  • Social events on Fridays
  • Life, trauma and income insurance provided
  • Health insurance for full time employees
  • Enhanced interest rates for your investment accounts

To get started with this reputable organisation - APPLY now! Reference 78327

Applicants for this position should have NZ residency or a valid NZ work visa.