Jobs Listing Branding
Company Accident Compensation Insurance Corporation
Location Wellington, Wellington
Listed Tue 30 Jan, 5:10 pm
Type Full time, Permanent
Reference 18133
We have some pretty exciting changes in our team at the moment, opportunities have arisen at more senior levels which have resulted in lots of upward movement within our team and now we need to fill their places. This is so positive for us and a really good time to join our Collections & Recoveries team.
An ACC Collections Officer has a very important role to do - managing the collection and recovery of outstanding payments and debts from our customers. It takes a very special type of person to do this role, so have a read of what's below, and if you think you've got what we need, we'd love to hear from you.
In this role you will be handling high volume inbound and outbound calls, answering questions and giving payment advice and information to customers. It is essential that you have some experience of working in a debt recovery or contact centre environment.
You will also need to be familiar with PCs and comfortable using various computer applications.
What we're looking for:
To be successful as a Collections Officer, you need to be an active listener and have the ability to work collaboratively with customers, but it is very important that you are
resilient and have the confidence to be firm when the situation arises.
  • Previous experience working in a debt collection / credit management environment or in a contact centre (outbound calls) role
  • An excellent telephone manner and highly skilled in dealing with customers respectfully
  • A good understanding of early day collections and debt recovery methodology
  • Accomplished at negotiation and dispute resolution
  • Ability to learn policies and procedures quickly and accurately
Why ACC?
We offer a really good work life balance. One of the really great things about our Collections & Recoveries team is to recognise that these roles are tough and to balance this with a bit of fun. We also have really good working hours, so none of this working on the weekends or late into the night - you will be finished up by 6pm at the latest!
We also offer great career opportunities - whether this is a natural progression in Collections & Recoveries, or in a totally different part of the business. And, to top it off - we give you 9% of your salary toward your pension!
How to Apply:
Applications close on Tuesday 13 February 2018 at 11:55pm.
Please note: Applications will only be accepted through our Careers website online.
To view the position description please click HERE.
We're aware that sometimes the link to the PDs from our external advertising partners doesn't work. If this happens to you, simply click "Apply for the job" and you'll be directed to our careers site, where you can click through and view it.
To apply for the role (submitting a cover letter and current curriculum vitae), please click "APPLY NOW" in order to be directed to our website.
If you have further queries, please contact Nadine O'Donnell on Nadine.O'