Company Interflora
Location Christchurch City, Canterbury
Listed Tue 20 Feb, 5:37 pm
Type Full time, Permanent
Interflora delivers flowers to 150 countries and has over 45,000 florists worldwide. The Pacific Unit of Interflora has its head office in Christchurch operating from a modern office building. We are responsible for countries including New Zealand, Singapore, Hong Kong, Malaysia, China, Vietnam and the Pacific Islands.

We are seeking a full time team member to join our Direct Order department. This department handles all aspects of the orders received:
• Processing orders received from the website
• Taking telephone orders from customers on our 0800 number
• Distributing orders to our network of florists around New Zealand
• Liaising with florists and customers to resolve any issues with orders

To be considered you should possess the following:
• Experience in a similar role
• Excellent customer service skills
• A calm manner able to negotiate solutions
• The ability to work well in a team
• Be computer savvy and have an eye for detail

You will also possess the ability to provide assistance and cover in our International order department. This department processes orders in and out of New Zealand and our other countries as well as the associated queries with these orders. This will involve communicating with our florists and other Interflora units both electronically and by phone for resolving any issues with orders.

The hours include working some Saturday mornings based on a team roster and additional hours at our peak trading times of Christmas, Valentine’s Day and Mother’s Day.

Please submit your applications as soon as possible or by March 1st at the latest.

Applicants for this position should have NZ residency or a valid NZ work visa.