Jobs Listing Branding
Location Auckland City, Auckland
Listed Wed 14 Mar, 12:11 pm
Type Full time, Permanent
Reference AL76970
Credit Consultant - ASAP start date

  • Work in a Customer Service focussed Collections role in the Financial Services industry
  • Our Client offers great training and development opportunities
  • City fringe location - close to great shops and good transport links

Position Summary:

  • Monday - Friday hours - no weekends! Standard business hours
  • Managing the collection of payments on the company portfolio's - direct with the customer, maintaining a great brand experience and customer resolution on each call
  • Making sure you are aware of customer retention
  • Work with customers to ensure repayment of outstanding debt - giving a personalised experience that is a win win for the customer and the company at the same time
  • Handle inbound collections calls and respond to general queries
  • Achieve overall KPI's

Experience required:

  • Phone based Collections experience of at least 6 months +
  • Demonstrate a high level of resilience and be able to work in fast paced demanding environment
  • Self-motivated with a great work ethic
  • Strong negotiation skills
  • Customer focus with excellent interpersonal and communication skills
  • Maintain a firm but fair empathetic approach when dealing with customers
  • Must be results oriented, with a high level of integrity and commitment
  • Must be organized, flexible, analytical and resilient when dealing with difficult situations
  • Meticulous, ability to multi-task and work under pressure to meet departmental deadlines
  • A natural ability to build relationships

Culture fit:

We are really looking for someone that has come from a background where customer is king and the Collections experience has been a good one for the customer - treating them as a person not a process! So we will be looking for that in the applications. We are also looking for a great can do attitude and excellent communication skills!

Please send in your CV if you match the requirements! Quoting reference 76970

Applicants for this position should have NZ residency or a valid NZ work visa.