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Jobs Listing Branding
Company St John
Location Christchurch City, Canterbury
Pay & Benefits The starting salary is $48,720
Listed Fri 10 Aug, 12:19 pm
Type Full time, Permanent
Reference 37058
St John is looking for resilient, caring individuals with a strong customer focus and passion to train as Emergency Medical Dispatchers in the Clinical Control Centre. You will be taking emergency calls, and there is scope to progress in to dispatch roles in future. We welcome applicants from all walks of life who want to provide a high level of service to our patients.

The role is based at our new Clinical Control Centre in the new Justice Precinct in the Central City.

You will encounter a wide range of calls and the nature of many of these will require a high level of resilience on your part - no two days are the same. You do not require a medical background as you will undergo an intensive training period to enable you to give initial advice and instruction to callers.

We are looking for people with empathy, exceptional communication skills and the ability to gather and analyse critical information quickly. You will need to be resilient, and there is an expectation you will work an average of 42 hours per week on rostered shifts over a 24/7 pattern of 12 hour shifts - generally two days and two nights followed by four days off.

We are also keen to hear from highly motivated people who are passionate about the role but who would prefer to work around 32 hours per week average (on a rotating shift basis after the initial full time training phase of 5 weeks). The starting salary is $48,720, rising to $55,825 at around one year when you have met the ongoing training requirements.

The location of the building is close to public transport and carpark facilities, and there is a child-care facility opening nearby shortly.

Please state in your covering letter whether your preference is for full time or part time work.

Essential criteria for this role:

  • Have a minimum typing speed of 40 wpm
  • Be a New Zealand Citizen or Permanent Resident
  • Ability to work rostered shifts
  • Have excellent verbal and written communication skills in English
  • Ability to multi-task in a Windows operating environment
  • Excellent health and well-being

The recruitment process is:

1) Initial assessment through a phone interview - a Talent Sourcing Advisor or someone from the team will give you a call to assess your suitability based on the above 'must haves'.
2) You will then be asked to attend an information evening to be held on Thursday, 13th of September.
3) Those further shortlisted after the Assessment Centre will be invited to attend a 1 hour behavioural panel interview.
5) The next step in the process is an observation shift.
6) Psychometric assessment, typing tests, and due diligence.

A thorough training and mentorship programme will provide the successful applicants with the skills and knowledge to undertake all aspects of this key role, including first aid, prioritizing calls, giving telephone advice and using the computerised triage system.

The anticipated commencement date is Monday, 12th of November.

For further information contact the Talent Sourcing Team on 0800 ST JOHN and ask to speak with Heather Ewing, Talent Sourcing Advisor (Christchurch). Alternatively, you can email to

Apply by Sunday, 9th of September by clicking the "Apply Now" button below. Please note, applications will only be accepted via the St John online system so no email applications please.

We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working.

Haramai nga tai o te aniwaniwa, he kahui rangatira tenei, he kahui whakamana tangata whaimahi, e te iti, e te rahi e.

Applicants for this position should have NZ residency or a valid NZ work visa.