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Jobs Listing Branding
Company Trade Me
Location Wellington, Wellington
Listed Fri 11 Oct, 3:00 pm
Type Full time, Contract/Temp
Reference 1611
At Trade Me, we have a dedicated team, committed to making Trade Me the safest online marketplace for Kiwis. We are now looking for a Fraud Prevention Officer to join our team based in Wellington. You'll be responsible for detection, minimisation and prevention of harm to Trade Me and its members. In this role you will put your detective hat on as you look for any suspicious activity on the site, which could range from account takeovers, phishing site take-downs, unauthorized credit card transactions to assessing high-risk listings. This is a full-time, fixed term position for 12 months to cover parental leave, working Monday to Friday.

First up, here's why you will love life at Trade Me:

  • Our culture of casual excellence means endless progression and professional development opportunities, all while wearing jandals and a t-shirt, if you want.
  • We get a huge amount of job satisfaction by protecting our community and seeing genuine results from the work we do.
  • We have a flexible and collaborative approach from day to day, so we get to work individually and as a team - we have the best of both worlds and operate as a unit.
  • We are a team that love what we do, are proud to represent the Trade Me brand.

Each day brings fresh challenges, but here's a snapshot of what you can expect:

  • Using your risk assessment skills to prevent fraudulent credit card transactions and investigate suspicious trading behaviour.
  • Fairly and consistently enforcing our site policies, including intellectual property and product safety concerns.
  • Providing high-quality phone and email support to help our members become more resilient to cyber threats.
  • Working with colleagues across the business to ensure the trust and safety of our marketplace is maintained.

So far so good? What we're looking for from you is:

  • An eye for detail and the ability to accurately analyse information and make good risk assessments.
  • Common sense - you'll also strive to make great decisions and take a balanced approach to all situations.
  • Skilled in delivering high-quality customer service - you'll take pride in consistently delivering top-notch support.
  • Excellent communication skills and the ability to show empathy to our members.
  • You're a self-starter with a strong drive and desire to take on new challenges - in fact, you thrive on change and love working in a fast-paced environment.

Trade Me is New Zealand's most influential ecommerce platform and as quintessentially Kiwi as you can get. We are a fun, vibrant and fast-moving place to work, and we're looking for someone who'll thrive in this environment. Check out what it's like to work at Trade Me in our video and if this is the job for you, apply now.