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Jobs Listing Branding
Company Coca-Cola Amatil
Location Auckland City, Auckland
Listed Wed 4 Apr, 2:06 pm
Type Full time, Permanent
Reference 42704
The Pitch.
The Coca-Cola Amatil NZ Contact Centre has the best Customer Service team in the FMCG sector and we have three industry awards to prove it! We've got passionate teams, both inbound and outbound, an engaging culture centred around our CCANZ Values of Stand Together, Keep It Real and Take The Lead. To top it off we have the best known brand in the world to sell to some of the best customers in the country. We are looking for a Customer Service Manager to continue to evolve the Customer Service team to deliver a World Class Customer Experience.
The Role.
This role is your opportunity to step up to a highly influential leadership position, leading, coaching and developing the Auckland based Customer Service team towards the achievement of KPIs and performance targets. You'll be responsible for executing the CCANZ National Contact Centre Strategy within the team, working across a number of different functions within CCANZ, and driving a culture of continuous improvement.
What Do I Need?
You'll need a proven track record of delivering results, great people skills, a strong customer focus and experience in a supervisory capacity. Ideally you'll have come from a Contact Centre background but that's not a deal breaker as long as you can show your ability to lead and motivate your team. You're also going to need to thrive on making decisions and be comfortable reporting results and data.
The Benefits.
You'll get a competitive salary, superannuation and shares - not to mention plenty of complimentary product. It doesn't get much better than that! Most importantly, with our world-famous learning and development environment it is your future that will be invested in - who knows where your CCANZ career path will take you!
The Culture.
We're exceptionally proud to be recognised by AON Hewitt as one of NZ's Best Employers for 2016 & 2017. If you ask our team what they love about working here, they'll tell you it's our people, our brands, and our culture. We have an inclusive work environment, and actively embrace our diversity of people, ideas, talents and experiences. Our vision and values are at the heart of all that we do, with a team truly committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers and our consumers. Aligned to our values, we are empowered to Take the Lead, Keep It Real, and Stand Together.
Applications close 18 April 2018.