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Company Hamilton City Council
Location Hamilton, Waikato
Listed Tue 10 Jul, 11:04 am
Type Full time, Permanent
Reference GKAK857020
Do you have outstanding customer service skills you can bring to a changing industry? Hamilton City Libraries have a full-time Team Leader position available at Chartwell Library, and this could be your chance to use those skills to make a real difference to the wider community.Hamilton's libraries provide a range of services and activities that go far beyond simply lending books. They're a place for communities to gather, share information, work together and read recreationally, as well as participate in the wider online world.

To excel in this role, you need a high level of understanding of service quality within a community service environment and knowledge of translating community needs into service delivery. You will have the knowledge and experience to coach and support staff in our day-to-day operations, and be future-oriented to participate in future library developments. Your community and stakeholder engagement skills will ensure the Chartwell library is promoted and utilised as much as possible.

You'll be able to relate to and work with a huge variety of people from all walks of life. As an important customer-facing position, this role requires someone who remains calm under pressure, has experience dealing with and resolving conflict situations and someone who demonstrates strong resilience.

You will have strong leadership skills, enjoy diversity, be an excellent communicator, have strongtechnology skills, enjoy working with children, and you genuinely care about providing exceptional customer service. Ideally, you'll have recent customer service experience in a Team Leader role, and be confident thinking on your feet and responding in a professional way at all times.

In return, we can offer you a committed, supportive and experienced team to work in, and the opportunity to go to work every day knowing you're making a real contribution to Hamilton.

This position offers a starting salary of $80,000 and is negotiable for the right candidate.

Hamilton City Council is committed to being a high-performance organisation with people who think differently, act with integrity, make it happen and work together. We support progression and provide exciting training opportunities for our people.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks, pre-employment medical and drug assessments and Ministry of Justice or Police vetting check.

For further information refer to the position description available on our careers website at

Please note this role is being sourced directly and we are not accepting applications via external recruitment agencies.

Applicants for this position should have NZ residency or a valid NZ work visa.