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Jobs Listing Branding
Company Goodnest
Location Auckland City, Auckland
Listed Mon 2 Jul, 12:16 pm
Type Full time, Permanent
Goodnest is a fast growing technology platform that is revolutionising the Home Services industry. Think of it like an Uber for Home Services.

We use our platform to provide our clients with on-demand, high quality home services, starting with residential cleaning, at a fraction of the cost of our competitors.

We're also focused on making homes happier. This includes happy clients and enabling the independent cleaning professionals on our platform the tools to grow their business.

If you want to join a successful, fast growing startup, which allows you to have a direct impact on both the future success of the company, and in every New Zealander’s experience with home services, then this job is for you.

The role:
  • Answer service related questions and concerns regarding booking jobs, scheduling, billing, customer feedback, etc
  • Handle inbound and outbound customer calls, live chat, and emails from customers and Goodnest Professionals
  • Be always thinking of ways to improve how things are done and contribute those ideas

About you:
  • Thrive in a fast paced environment where change is constant
  • Be energetic, positive, and have a tireless work ethic
  • Excellent customer service skills with the ability to use judgment and tact with customers
  • Ability to learn quickly, be highly organised, able to multitask and work independently
  • Want to contribute to growing a company known for fantastic customer support

Extra goodies:
  • Hank, our office dog is always looking for new mates to play with!
  • Handy Queen Street location makes commuting easy
  • Wicked office & team culture
  • No corporate attire needed here...our CEO wears jandals 10 months of the year
  • Young team who are all keen to contribute and get involved

Applicants for this position should have NZ residency or a valid NZ work visa.

Applicants for this position should have NZ residency or a valid NZ work visa.