Jobs Listing Branding
Company Serco Group
Location Manukau City, Auckland
Listed Mon 12 Feb, 1:01 pm
Type Full time, Permanent
Reference 45722
He aha te mea nui o te ao. He tangata, He tangata, He tangata
What is the greatest thing in the world? It is people, it is people, it is people.
About the Company
Serco is an extraordinary company, making a positive difference to people's lives every day. We are part of a team of 70,000 people delivering essential services on behalf of governments and organisations around the world.
Our values of Trust, Care, Innovation and Pride underpin everything we do. Our people help in ways that matter. We are curious, creative, and collaborative.
Serco has extended its portfolio in Asia Pacific with the Auckland South Corrections Facility (ASCF) in New Zealand opened in Wiri, South Auckland in 2015. It is a state of the art facility, operated on behalf of the NZ Department of Corrections, providing a safe and secure environment for over 900 prisoners.
About the role
Serco NZ is currently seeking a Cultural Liaison Officer (Pasifika) to provide sound cultural support, business support, advice and coordination of cultural initiatives and operations to enhance the quality of services for the rehabilitation and reintegration of Pasifika prisoners. This role reports to the Executive Cultural Manager.
This critical position will assist, mentor and coach prisoners with their case management plan, motivate and support prisoners to live pro-social lives.
The Cultural Liaison Officer must develop and maintain relationships internally and externally with Pasifika communities to contribute to the achievement of positive outcomes for Pasifika prisoners.
Key responsibilities
  • Work with prisoners to encourage and build relationships/connections with their family/fanau, Pasifika communities.
  • Initiate, organise and collaborate with internal Kohuora staff to increase awareness of staff knowledge of Pasifika culture to better monitor progress and provide additional support where required .
  • Provide weekly and quarterly reports detailing relationships amongst prisoners, perceived risks, incidents and areas of improvement with regard to Kohuora operations .
  • Establish and Develop specifically cultural activities for staff and prisoners within Fale Pasifika/Whare Manaaki e.g., Language, and Cultural activities.
  • Conduct scheduled checks of Kohuora site as directed by Executive Cultural Advisor.
  • Responsible for overseeing and ensuring that Fale Pasifika/Whare Manaaki is clean and tidy and rules are adhered to by all users of the facility.
  • Develop an annual Calendar of events incorporating language and cultural programmes in collaboration with staff and prisoners.
  • Contribute, facilitate and support the Pasifika staff network.
  • A relevant tertiary qualification is preferred.
  • Experience and knowledge in Pasifika Language & Cultural protocols and processes within Pasifika communities, and of Pasifika community structures and dynamics.
  • Fluent speaker of one or more Pacific languages.
Skills and Experience
  • Proven ability to motivate and encourage prisoners to live pro-social lifestyles.
  • Experience in working with prisoners is an advantage.
  • Effective facilitation and negotiation skills in an individual or group setting.
  • Proven communication and presentation skills.
  • Strong analytical and report writing skills.
How to Apply
If you believe you have the skills and experience to make a real difference and would relish the opportunity to be a part of this exciting and growing business, please click "APPLY NOW" or visit our website at
Please note that all applications must be submitted online via our recruitment system. Applications that are e-mailed directly will not be considered.
All applicants will be required to provide proof of their eligibility to work in New Zealand.
Serco is committed to diversity and inclusion. If you are inspired to make a positive difference, find out more about us at