Good luck with your application!

Create a Job Profile and let great jobs, like this one, find you.

Create a Job Profile

Trade Me Job Profiles is currently in beta. You can still set up your Job Profile, and we'll deliver the following benefits in early to mid 2018.

Now's a great time to create a Trade Me Job Profile.

Looks like your job hunt is ramping up. You've added at least two jobs to your watchlist in the last 24 hours!

Nice work!

Your profile is now public, which means recruiters and employers can now contact you.

You can change your privacy settings from your profile.

Location Auckland City, Auckland
Listed Tue 3 Jul, 11:17 am
Type Full time, Permanent
• To provide an outstanding guest experience from point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction.
• Monitor and manage front desk operations.
• Be flexible to work any shifts on weekdays, weekends and public holidays.

• Maintaining high quality standards in line with the companies image.
• Have a complete knowledge of all hotel facilities/services, hours of operation, room layouts, bed types, appointments, room availability, restricted dates, rates and room types.
• Analyse and track for forecasting future business.
• Monitor and change the pricing rates as per demand and market conditions by communicating within the sales department.
• Handle group booking requirements with agents.
• Managing Night Duty In absence of the Night Duty Manager.
• Manage and supervise guest service staff in shift. Delegate and communicate assignment the staff and assign additional task as they arise.
• Provide reports as required by the management from time to time.
• Display a proactive and leading role in terms of service, quality, culture, development, team image, and skill development.
• Co-ordinates with all departments concerned in order to ensure the hotel functions properly.
• Ensure staff follows all fire, health, safety and hygiene regulations.
• Check guest in and out including preparing and monitoring the preparation of guest bills and authorising payments.
• Allocation of special guest request including room upgrades, special requests, additional beds and any personalised service request for disabled people, elderly, children, regular guests and VIP’s.
• Answer and communicate with courtesy all guest inquiries and handle guest complaints and other related problems.
• Be flexible at all times in order to cover the unexpected needs of the hotel.


• Have a minimum of 2-3 years experience as Duty Manager or similar management experience in hospitality industry.
• Have a relevant tertiary qualification.
• Have knowledge and experience with hotel property management systems specifically HI-RUM.
• Have knowledge and experience on STAAH and Synxis.
• Can-do, positive attitude that consistently delivers exceptional guest engagement.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy along with exemplary leadership skills.
• Have knowledge on First Aid and Fire Safety Training.
• Holds a current LCQ and General Manager’s Certificate.
• Immaculate personal presentation and grooming standards.
• Have the ability to work well under pressure and to be flexible on roster shifts including weekends and public holidays.
• New Zealand Citizenship or Residence.