Company G Adventures
Location Auckland City, Auckland
Listed Thu 15 Feb, 11:32 am
Type Full time, Permanent
The CEO Manager is responsible for the management of all CEOs (Tour Leaders) as well as all relevant processes involved in a successful tour operation from start to finish. This includes management of all administration related to CEOs, and all aspects of their performance management. The CEO Manager will act as a role model and mentor to the CEOs they work with.

  • Ownership of recruitment, onboarding, training, performance management and career development of a team of up to 15-20 CEOs
  • Ownership of overhead and trip budgets – ensuring budget adherence, accuracy and efficiency
  • Ownership of all CEO administration including payroll, wage invoicing, CEO contracting and documents
  • Ownership of CEO resources including activity sheets, trip flows, trip planners and welcome notes
  • Manage complaint resolution relating to CEOs as needed, and administer and communicate CEO disciplinary process
  • Responsible for CEO performance, NPS and evaluation return rate
  • Ensure CEO compliance with admin, driving, code of conduct, communication and incident reporting policies and procedures
  • Responsible for ongoing management of CEO rostering and associated admin
  • Act as a conduit for information between the CEOs, our vehicle supplier and Operations
  • Regional after hours/emergency phone responsibilities
  • Responsible for effective communication of regional and global messages, news and updates on systems
  • Manage day to day ground support and drive CEO engagement with G Adventures on a regional and global level
  • Actively engage and participate in the global CEO Management/advocacy community
  • Assist in the development and improvement of CEO systems, processes and programs when requested
  • Any other tasks as requested by the Regional Operations Manager

Talent Specs
  • 3+ years of experience working in the tourism industry
  • Prior leadership within the tourism industry is preferred
  • Advanced English language skills, both written and oral
  • Exceptional customer service, both internal and external
  • Exceptional communication skills, with the ability to adapt style to suit a range of situations
  • Demonstrated ability to lead, motivate and manage a remote team
  • Superior attention to detail
  • Strong office administration and organisational skills
  • Intermediate/advanced knowledge of Microsoft Excel, Word, and online document platforms
  • Ability to travel when necessary for the role
  • Innovative thinker, natural problem solver, positive attitude
  • Confident and engaging and able to relate to people at all levels
  • Ability to work remotely but as a part of a wider team

Starting date for this position to be discussed with potential candidates.

Please apply via the following link:

Applicants for this position should have NZ residency or a valid NZ work visa.