Listing #: 1433519828
Company Fujitsu New Zealand Limited
Location Auckland City, Auckland
Listed Wed 4 Oct, 11:01 am
Type Full time, Permanent
Reference JO-1708-206
Are you inspired by the power of digital? Are you prepared to be challenged and empowered? At Fujitsu we pride ourselves on having local touch, global reach, strong capabilities and most importantly empowered people. We are a supplier of choice for innovative ICT solutions for leading corporate and government organisations. We provide many opportunities for career development both locally and globally. We want you to be a part of our digital transformation journey!


This is an unusual opportunity insofar as it involves supporting two clients in two different cities - Auckland and Hamilton. As such, the successful applicnt must be willing to travel to Hamilton for around two days per week.

Both clients are in the local government / government agency space, and so we are looking for someone who can manage relationships successfully in such an environment. Nevertheless there will also be a requirement for the SDM to have strong process and decision making ability, the capacity to listen and the capacity to push back firmly and tactfully when appropriate.

While we are not looking for a technical specilaist, we do need someone who has enough technical understanding of IT infrastructure to be able to make informed decisions

Responsibilities of the SDM will include:

- Acting as the main point of Customer contact for the Contracted Services
- Management of the Contracted Services against their respective SLA`s, and liaising with the Delivery Units to achieve this.
- Reviewing SLA`s with the Customer on an agreed regular basis.
- Providing service reporting, reviews with the customer, and management of continuous service improvement policy and processes.
- Establishing priorities and plans for service growth.
- Managing change to Contracted Services through the use of Change Management team.
- Overseeing the performance of the incident management process and act as an escalation point for service issues requiring management intervention or attention.
- Leadership of virtual delivery teams
- Where the severity of the problem impacts the Customer`s business, the SDM will be part of the escalation and communication channel to the Customer.
- Review of Post incident reports and root cause and recommendations for presentation to the client
- Undertake all Financial Management; control of costs, billing, invoicing etc. associated with services.
- Overseeing and facilitating the service commencement /on boarding process for projects.


To be successful in this role you will need to have:

- Previous experience of complex service delivery from an enterprise organisation perspective
- Customer focus, the ability to demonstrate strong customer relationship management capability and ability to translate that into internal actions and priorities
- Organisational skills, the ability to set team priorities aligned with internal and customer needs to ensure capable management of issues, risks, decisions and actions
- Strong service improvement focus

If you think you have the skills and experience required, we`re keen to hear from you. Please apply on-line using the link provided.

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At Fujitsu we are committed to providing equal employment opportunities and an inclusive work environment. We encourage applications from people regardless of gender, age, ethnicity, disability, sexual orientation and religion.

Fujitsu does not accept any unsolicited resumes from from head-hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the Fujitsu careers portal, nor to any Fujitsu personnel. Fujitsu will not pay any fees relating to unsolicited resumes.

NB:Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.

Applicants for this position should have NZ residency or a valid NZ work visa.