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Jobs Listing Branding
Company Southern Cross Medical Care Society
Location Auckland City, Auckland
Listed Wed 9 Oct, 10:04 am
Type Full time, Permanent
Reference R311
Southern Cross Health Society is New Zealand's leading health insurer, taking care of over 870,000 New Zealanders.

We're a not-for-profit organisation that exists solely for the benefit of our members. Our vision is to create a healthier society and everyone at the Health Society works hard to achieve this.

You'll love being part of a values-based organisation, with an inclusive and engaged culture, that functions as one inspired team.

In this role you will provide leadership and mentoring to the Service Desk Team with a demonstrated focus on customer service excellence. This role is crucial to ensuring customer requirements are met and experience exceeded in terms of communication, incident management and request fulfillment.

The role is responsible for managing the operation of the Service Desk, driving a culture of continuous improvement and first call resolution.

This role requires someone who is service driven, customer focused with good negotiating skills and strong analytical ability; able to translate information / data into workable solutions.

We want people who have a tertiary qualification related to information technology and /or equivalent experience. Experience with desktop hardware and software, including operating system, and Office 365 products is essential, (Citrix desirable).

If you have had several years experience working as part of a support centre and you're now looking for that next step up, or have been leading and supervising a support team then this may be the next role for you!

Benefits of working with us:


  • High performing values-based culture where people are at its heart (we're Rainbow tick certified)
  • Discounted health, pet and travel insurance
  • Ongoing professional development
  • Flexible work options
  • Health and wellbeing incentives

At Southern Cross, we care - we'll back you to be your best, value your contribution and will help you keep your wellbeing spark active.

Every day we challenge ourselves to set new and higher standards and are continually looking for ways to deliver better service and value to our members.

We're looking for someone who will share our commitment and passion.

Applicants for this position should have NZ residency or a valid NZ work visa.
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