Good luck with your application!

Create a Job Profile and let great jobs, like this one, find you.

Create a Job Profile

Trade Me Job Profiles is currently in beta. You can still set up your Job Profile, and we'll deliver the following benefits in early to mid 2018.

Now's a great time to create a Trade Me Job Profile.

Looks like your job hunt is ramping up. You've added at least two jobs to your watchlist in the last 24 hours!

Nice work!

Your profile is now public, which means recruiters and employers can now contact you.

You can change your privacy settings from your profile.

Jobs Listing Branding
Location Lower Hutt, Wellington
Listed Thu 10 Oct, 8:11 am
Type Full time, Permanent
Reference KC056_WGTN
Our client is seeking an experienced Service Desk Team Leader to provide technical leadership to their team of 8 Service Desk staff. We're after someone who is a good people leader and someone who can co-ordinate the service desk performance and take care of rosters.

In this role you will:

• Have visibility of technical work and changes being progressed through Infrastructure and Applications teams to ensure high quality delivery of technical support to staff and students.
• Lead proactive communications of IT issues and outages for the Service Desk.
• Provide a single point of contact to the Infrastructure Manager for all technical escalations and delegations.
• Support continuous service improvement across DSEP teams to achieve KPIs and other metrics.
• Administer, advise and inform the Change Advisory Board (CAB) and lead the ongoing maturity of the IT change process on behalf of the Infrastructure Manager.
• Provide an escalation pathway from Level 1 Service Desk through to Level 3 Infrastructure and Applications and beyond to external partners and vendors.

If the above sounds like you, please APPLY NOW!