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Jobs Listing Branding
Location Lower Hutt, Wellington
Listed Thu 10 Oct, 8:11 am
Type Full time, Permanent
Reference KC056_WGTN
Our client is seeking an experienced Service Desk Team Leader to provide technical leadership to their team of 8 Service Desk staff. We're after someone who is a good people leader and someone who can co-ordinate the service desk performance and take care of rosters.

In this role you will:

• Have visibility of technical work and changes being progressed through Infrastructure and Applications teams to ensure high quality delivery of technical support to staff and students.
• Lead proactive communications of IT issues and outages for the Service Desk.
• Provide a single point of contact to the Infrastructure Manager for all technical escalations and delegations.
• Support continuous service improvement across DSEP teams to achieve KPIs and other metrics.
• Administer, advise and inform the Change Advisory Board (CAB) and lead the ongoing maturity of the IT change process on behalf of the Infrastructure Manager.
• Provide an escalation pathway from Level 1 Service Desk through to Level 3 Infrastructure and Applications and beyond to external partners and vendors.

If the above sounds like you, please APPLY NOW!
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