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Jobs Listing Branding
Company Xero
Location Wellington, Wellington
Listed Tue 14 May, 10:00 am
Type Full time, Permanent
Reference R0004046
Meet the team

The .com experience team exists to make the Xero.com experience beautiful in every sense of the word. We want xero.com to be a website that people love by helping customers, partners and the small business community discover Xero's value. Our team are experts in user experience design, user interface design, and content strategy. We work together through the entire digital design process - from uncovering customer needs and pain points to executing elegant interfaces.

About the role

The Content Strategy Lead will possess a clear vision of the future of user experience and will have the courage to pursue forward-thinking ideas to drive positive change. We need someone special who can be a strategic leader, team player, manager and mentor, and someone who never tires of pushing the work to be better.

You will lead the content strategy and content management for our global website xero.com which attracts almost a million page views every day. It's one of our biggest assets and the first contact that many people have with Xero. In line with Xero's position as a challenger brand with a commitment to beautiful business, the website must deliver an experience that is out of the ordinary.

You'll be working with talented colleagues who want millions of small businesses to thrive through beautiful software, advice and connections. The ideal candidate is a collaborator, problem solver, idea generator and storyteller with a firm understanding of content strategy, user experience, and SEO.

You're ideal for this role if you have...


extensive experience in a digital role

expertise in building content patterns and systems for web

expertise in growing and building platforms for content governance

expertise in communicating complex ideas to a variety of people in effective ways

experience working closely with developers and designers

a firm understanding of SEO

a portfolio that demonstrates high-quality content outcomes, contributing to user experience and business value

experience working throughout the entire design process, from uncovering customer needs and pain points, to executing elegant interfaces

an inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to work

An organised, passionate and pragmatic approach, and are an empathetic colleague

expert informal and formal communication skills

calm, effective, leadership skills

the ability to think systemically and strategically - you can join up your research with other data from inside and outside Xero

About Xero

We are rewiring the small business economy and want millions of small businesses to thrive through beautiful software, advice, and connections. We aim to make being a small business more efficient and profitable for small business owners, and more enjoyable too.

Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge, support and mentor you to have fun while you do the best work of your life!

We offer a competitive salary, equity in Xero, career progression, and a great environment and culture to make your time with us enjoyable and purposeful.

Check out our latest video of what it's like to work here

Applicants for this position should have NZ residency or a valid NZ work visa.
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