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Jobs Listing Branding
Company Countdown Supermarkets
Location Kapiti Coast, Wellington
Listed Tue 24 Jul, 12:12 pm
Type Full time, Permanent
Reference 251064
Countdown is a great New Zealand Company providing our customers with quality, range and value. We are built on a passion for retail, dedication and a commitment to making our customers experience more enjoyable every time. Countdown Supermarkets is seeking a self-motivated, enthusiastic and energetic person for the role of Customer Service Manager.

Key responsibilities include:

  • Maintain a high level of communication with customers
  • Ensure that customers are served in a friendly efficient manner
  • Train and develop staff in your Department
  • Sales planning, rostering, merchandising and ordering of stock to company specified guidelines and budgets
  • Abide by company policies and procedures in relation to Occupational Health and Safety (OH&S) and Food Safety to ensure a safe working environment for customers, staff and contractors

To be considered for this role you need to be able to meet the following selection criteria:

  • Ability to be available for work across the 7 days of the week which may include evenings and late nights and some public holidays
  • Communicate effectively with customers and staff
  • Demonstrate a strong customer focus and competently deal with customer queries and complaints
  • Work in a fast-paced team environment
  • Be self motivated and show initiative
  • Prioritise workload to effectively meet deadlines
  • Effectively supervise and train staff on a daily basis to ensure company policies and procedures are being adhered to
  • Project a professional image at all times
  • Demonstrate previous experience of ordering, stocktake and rostering systems
  • Demonstrate an awareness and consideration for a safe working environment
  • Consistently maintain a high standard of housekeeping in your Department
  • Have an eye for detail and sense of urgency to achieve results


Applicants for this position should have NZ residency or a valid NZ work visa.
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