|Company||Havelock North - NEW WORLD|
|Location||Hastings, Hawke's Bay|
|Listed||Tue 31 Jul, 5:05 pm|
|Type||Full time, Permanent|
Expressions of interest!!
At Havelock North New World we endeavor to reward our customers with a satisfying shopping experience and to deliver Fresh Food always and to 'share the love of food' with our customers.
Online shopping is coming to our store in October therefore we are looking to create our team and allow time for training into this period.
We are looking for the following to join our newly created Home Delivery Team:
- Online Personal Shopper
- Online Home Delivery Agent
- Online Champion - Team Leader
Online Personal Shopper
The Online Personal Shopper is required to assist the Online Champion to plan and organise the day-to-day picking, packing and processing of all customer orders for the online shopping department. The personal shopper needs to ensure all tasks are efficiently and accurately completed in a timely, professional manner, thereby encouraging customers to make repeat online purchases whilst achieving any targets set by Management.
Online Home Delivery Agent
The Online Home Delivery Agent is the store's ambassador and is required to deliver the customer's online shopping order to their designated address along with the nominated day and time, in a timely, safe manner whilst providing the highest standard of excellent customer service.
Online Champion Team Leader
The Online Champion is required to manage, plan and organise the day to day running of the store's online team and Online shopping department in accordance to best practice policies and procedures. The Online Champion needs to ensure all tasks are efficiently and accurately completed in a timely, professional manner encouraging customer to make repeated online purchases. They are also responsible for handling all online customer enquiries/complaints and using their product knowledge and customer service skills to make sales and encourage repeat business as well as achieving KPI's and wage targets.
Full job descriptions will be available to discuss at interview stage.
Applicants that are applying for the Online Home Delivery Agent must have a valid, full, clean New Zealand driver's license.
To be successful in this role, candidates must have the ability to prioritise and multi-task; must be physically fit and must have excellent communication and customer service skills. Roster will be discussed at interview stage.