Operations Manager

?? Operations Manager – SupermarketLocation: Khandallah

Type: Full-time 5 days a week including 1 weekend day

About the Role 

We are looking for a driven and experienced Operations Manager to lead the day-to-day running of our supermarket. This is a key leadership role responsible for ensuring the store operates efficiently, delivers an outstanding customer experience, and achieves strong commercial results.

You will lead from the front—coaching teams, managing store performance, and maintaining high operational standards across all departments.

Key Responsibilities* Oversee daily store operations, ensuring a smooth, safe, and efficient environment

• Lead, coach, and develop department managers and wider store teams
• Deliver excellent customer service standards and drive a customer-first culture
• Manage rosters, labour, and productivity to meet business targets
• Monitor financial performance, including sales, wages, and key KPIs
• Ensure compliance with all health & safety, food safety, and store policies
• Maintain high standards of merchandising, availability, and presentation
• Identify opportunities to improve operational processes and store performance
• Support recruitment, onboarding, and performance management of staff
• Work closely with the Store Owner to execute business plans

What We're Looking For* Proven experience in a supermarket or retail leadership role

• Strong people leadership and team development skills
• Solid understanding of retail operations, stock management, and merchandising
• Commercial mindset with experience managing budgets and KPIs
• Excellent communication and problem-solving skills
• Ability to thrive in a fast-paced, hands-on environment

What We Offer* Competitive salary and staff discount package

• Career development opportunities within a leading retail group
• A supportive, team-focused workplace
• The chance to make a real impact on store performance and culture

Apply Now 

If you're ready to take the next step in your retail leadership career, we'd love to hear from you. Apply today with your CV and cover letter.