|Location||Manukau City, Auckland|
|Listed||Mon 9 Apr, 4:36 pm|
|Type||Full time, Permanent|
This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working in our live chat team, you will receive inbound communications via Live Chat and web and assist with product information and website navigation.
To be successful you must:
- Be a highly motivated person with outstanding customer service, sales and communication skills
- Demonstrate a high level of Customer Service
- Be a quick learner and be eager to work in a team environment and assist others
- Ability to multi task and maintain focus in an often high pressure environment
- Possess a minimum of 1 year experience in the retail industry.
- Exposure to any of the following categories is preferred; Computers, Communications, Gaming, Hardware, Cameras & Imaging
What we require:
- Excellent communication skills both written and verbal to be used on LiveChat, over the phone and via email.
- Fast typing speed with a high level of accuracy.
- Enthusiastic approach to work with a willingness to learn, a “can do” attitude
- Strong attention to detail
- A high degree of organisation and great time management skills
- Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
- Going over and above to provide customers with a pleasant shopping experience while shopping on our website.
- Ability to meet KPI’s and agreed service levels.
- Flexibility to work rostered hours 1 – 9pm, Monday to Friday.
What we offer:
- Generous staff discounts
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
Join today to be a part of a supportive team where you learn something new every day.
Any queries, please email: email@example.com. Please note, C.V's and applications will NOT be acknowledged through this email address.
Applicants for this position should have NZ residency or a valid NZ work visa.