|Listed||Thu 24 May, 9:01 am|
|Type||Full time, Permanent|
4 Days On/4 Days Off
1030am - 530pm
Provide extraordinary and efficient customer service on the forecourt.
The Forecourt Concierge must ensure excellent standards of housekeeping, cleanliness and product knowledge are maintained. The Forecourt Concierge is the site focal point for customer queries and will assist or direct customers to correct areas.
In addition the Concierge must complete all tasks to the stated Health, Safety, Security and Environment (HSSE) policies and Food Safety Standards.
You are naturally charismatic and a real people person. Your customer service is exceptional and you can intuitively relate to all customers and accordingly you tailor your service to meet and exceed their needs. You are willing and able to help customers in any aspect of their visit.
In addition to following company and Z Energy’s policies and procedures, principal accountabilities include, but are not limited to:
? Provides exceptional customer service at the forecourt every day
? Handles customer complaints efficiently and in a friendly manner
? Has effective working relationships with all site staff members, Site Leader, Operations Managers and Retailer.
? Work hard to ensure that the Forecourt Service Promise is upheld
? Is knowledgeable in all site products and facilities, and are willing to help customers with any request or query they may have.
? Complies with all HSSE (Health, Safety, Security and Environment) and Food Safety Management System requirements
? Conducts housekeeping and merchandising checks on all areas of forecourt
? Is always looking for ways to improve customer service on site for the benefit of both staff and customers
? Completes other tasks on site when required
Applicants for this position should have NZ residency or a valid NZ work visa.