Jobs Listing Branding
Location Wellington, Wellington
Listed Wed 14 Feb, 5:01 pm
Type Full time, Permanent
Reference 440190
  • Be the first Customer Success team member
  • Own and grow the Customer Success function
  • Directly impact the product as it grows

We're looking for someone to grow Customer Success and Support functions for a scaling SaaS startup. You'll be building excellent customer experiences, reporting on key customer insights, and identifying and creating campaigns to help onboard, engage and retain customers throughout the customer lifecycle.

A bit about you

  • You'll have experience managing a Customer Success function in a SaaS environment
  • Ideally, you'll have done this in a high growth environment, where you've been responsible for implementing Customer Success and Support strategies
  • You'll understand the key insights needed in a Customer Success environment, and be able to deliver these insights.
  • Be comfortable creating innovative support content to assist customers with onboarding etc
  • You'll have a passion for the user, and for providing excellent service across a number of mediums

Applicants for this position should have NZ residency or a valid NZ work visa.