Company Excel sales ltd
Location Hastings, Hawke's Bay
Listed Mon 26 Feb, 1:29 pm
Type Full time, Permanent
Reference Excel Sales
We are seeking an energetic person who can demonstrate a track record of leadership commitment and success in their career to date.
The role of the ICT Sales Representative is to increase the sales of telecommunication products and services within the residential consumer market by demonstrating a sound knowledge and understanding of the available products and services. The role requires technical expertise and the ability to convert customer requirements to technical specifications to provide support on sales statistics including work flow management and figures to help demonstrate sales and customer support activity.

• Identify research and resolve customer issues using the computer.
• Assisting customers with technical set up, such as setting up mobile phones and internet.
• Provisioning Broadband, Voice, Mobile, IP services to new residential customers.
• Understanding of mobile phone technology and ability to explain this information to customer in order to secure potential issues.
• Sound product knowledge of broadband plans, calling features, ISDN Lines, Gateway and promotion pricing plans and new products.
• Keeping up-to-date with new products, applications development software and general information technology trends.
• Cold Calling, focusing on customer sales and reviewing existing client’s telecommunications needs.
• Sales of telecommunication and internet products and services.
• Understanding how to position highly technical information in a manner that is understandable to the customer.
• Up selling of product range, special and promotions.
• Communicate clear and concise information to customer regarding terms and conditions changes and services.
• Any other task assigned by the manager.
• Use the ICT resources of the company in the way and are not wasted.
• Understand the requirements of the customers for hardware and software including routers, networking products, operating systems, android, laptops etc
• Make sure the customers are happy and meet their requirements.

Experience and Qualifications:
• Familiarity on running an escalation and creation of formal complaint.
• Demonstrating understanding of software and applications.
• Understanding of mobile technology.
• Appropriate security and character clearances.
• Must have D2D sales experience.
• Knowledge of relevant government legislations including door to door sales act 1967 and Fair-trading act 1986 is also required.
• A tertiary qualification in IT or computing is essential, plus minimum of 3 months experience in Direct sales and expertise in selling broadband is required.

Applicants for this position should have NZ residency or a valid NZ work visa.