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- Warranty And Refunds
Warranty And Refunds
All sales are covered by the consumer guarantees act.
IMPORTANT INFORMATION: If you are asked to sign for your goods on delivery please check contents before signing. NO claims for breakage can be lodged after goods have been signed for. If goods are being sent to a relatives or work address please make sure to give recipient permission to check contents before signing for your package. Please be aware that if you have an existing ‘authority to leave’ with Fastway couriers we will not be able to claim for breakages under any circumstance.
Faulty/damaged goods:
Breakages must be notified within 24 hours of receipt so that we can instigate a claim with the carriers. We will need photographic evidence of breakage at this time please. Please use your unique ‘p’ auction number for all correspondence.
A replacement item/refund will be sent/issued as soon as we have had notification from the carrier that the claim will be accepted.
Faulty goods may be required to be returned for inspection. If goods are found to be faulty we will exchange them for an identical item and refund the postage that you have paid to return goods to us (equal to, but no greater than, the shipping amount paid at time of purchase). We will also send replacement item out free of post and packaging charges. If item is not available we will refund monies paid including shipping costs, or offer ‘goods to the value of’ if preferred.
Returning goods
Without exception returned goods must be returned in their original packaging (less cellophane/plastic wrapping). If returned goods become damaged in transit on the way back to us your claim may be declined, so please make sure to take care in your packaging. It is the buyer’s responsibility to get goods back to us in good condition. If goods are found not to be faulty (for example a bulb has blown when plugged into your power supply), or arrive damaged through bad packaging,
your claim will be declined and we will require you to pay shipping to have the item returned
Change of mind purchases
If goods are not faulty or damaged we will accept them back into stock under the following conditions:
Goods must be returned within 7 working days, in their original packaging, and at the expense of the purchaser. A refund of the auction purchase price (less shipping costs and a handling fee of 15%) will be made to the purchaser’s nominated bank account with 2 days of receipt of goods. If returned goods become damaged in transit on the way back to us your refund request may be declined, so please make sure to take care in your packaging. It is the buyer’s responsibility to get goods back to us in good condition. If goods arrive damaged through bad packaging your refund request will be declined and we will require you to pay shipping to have the item returned back to you.